Skip to main content
New Orleans Saints

Saints News | New Orleans Saints |

2019 New Orleans Saints fan information 

Important NFL Policies that will directly affect fans this season at the Mercedes-Benz Superdome

Parking Policy
As a reminder, due to increased security measures at all NFL stadiums, vehicles parked in the A, B and C lanes of the Mercedes-Benz Superdome parking garages will be subject to security screenings at every home game. During the course of the 2019 NFL season, SMG New Orleans will implement enhanced vehicle screening of all vehicles that pass through and park within a 100-foot perimeter of the building. Enhanced vehicle screening will consist of an EOD canine sweep. All EOD canine searches will take place outside of the parking garages prior to entry. Only vehicles parking within the 100-foot perimeter will be subject to the enhanced EOD canine search.

All vehicles that need screening will have parking placards, which clearly designate the need for enhanced screening. These vehicles will have a yellow star on the right hand corner of their placard. The guest's parking placard also has language on the bottom of their pass, which reads, "Vehicle is subject to screening by security upon entry."

For more information on this policy, please click here.

NFL Bag Policy
The NFL "clear bag" policy remains the same. All bags, including diaper bags, are prohibited, other than clear vinyl bags no larger than 12" X 12" X 6" or a One-Gallon Ziploc bag (limit 1 of either). Small clutch bags no larger than 6.5" wide X 4.5" high, with or without a handle or strap, may be taken into the stadium in addition to one of the clear bags. For more information on this policy, click here.

Patrons should allow for extra time to enter the stadium due to the NFL's security measures.

Mobile Ticketing
NFL ticketing policies will prohibit printed PDF tickets from being accepted for entry into the Mercedes-Benz Superdome.

Season ticket holders will continue to receive their commemorative paper tickets in the mail, as usual. Ticket holders who choose to use their commemorative paper tickets for entry will be allowed. However, fans will no longer be able send PDF (Portable Document Format) tickets via email. Ticket Holders can download the Saints mobile app or the SeatGeek app in order to resell or transfer tickets to another account. Saints App (Apple/Android)

Fans choosing to sell and forward their tickets to others should be aware of the changes to the NFL's ticket distribution policy. Fans who buy tickets on the secondary market, via NFL-approved secondary markets, should also note the changes on how to obtain and use their tickets.

All NFL teams, including the Saints, have been required to eliminate PDF tickets. Mobile tickets offer a safe, convenient and flexible way for fans to sell, send and manage their tickets. Mobile ticketing also protects the integrity of tickets, improving protection against fraud and counterfeit tickets, and allows ticket holders to access their tickets from their smartphones, thereby allowing phones to serve as a replacement for paper ticket(s). The ticket's mobile barcode is then scanned at the gate for entry.

Don't have a smartphone? Not a problem. Fans are encouraged to contact a member of our customer service department at (504) 731-1700 for assistance.

Ticket holders looking for more information on the new NFL policy, please visit

Traffic Update
All should expect heavy vehicle traffic around the Mercedes-Benz Superdome on Friday, August 9. If not attending the New Orleans Saints game and game day festivities at the SMG New Orleans complex, it is encouraged to avoid this area.

Gameday Updates
Fans are encouraged to download the Saints Mobile app to receive up-to-the-minute traffic and weather alerts on gameday. Simply turn on notifications and be updated with the latest information heading to and from the Mercedes-Benz Superdome. In addition, fans can access information about parking, concession specials, stadium policies and more by visiting the Stadium section of the app. Saints App (Apple/Android)

Related Content