A to Z FAN GUIDE

A to Z FAN GUIDE

2021 COVID-19 Updates

The City of New Orleans has implemented new rules and regulations for sports and entertainment venues, indoor facilities and large social gatherings. These rules allow for full capacity on game day. We must comply with those regulations to safely return to full capacity for the first time in more than a year and a half. Working together, we can continue to maintain our Dome Field Advantage and keep our community safe.

Vaccination and Testing

As required by the City of New Orleans, all guests ages 12 and above must provide evidence of 1) having received at least one dose of a COVID-19 vaccine that has received full approval or emergency use authorization from the U.S. Food and Drug Administration or the World Health Organization or 2) evidence of a negative COVID-19 PCR test taken no more than 72 hours prior to entering the stadium.

Prior to entry, fans may present their verified digital proof of vaccination (LA Wallet or other official government sanctioned app) or an original, digital photograph or photocopy (both sides) of their CDC vaccination card. They may also present an official vaccination record issued by another state, foreign nation or the WHO. In lieu of vaccination verification, fans may also present a negative PCR test result that has been taken within the last 72 hours.

FREE vaccines are readily available at health centers and pharmacies in every community. You can visit www.Ochsner.org/vaccineinfo for a list of Ochsner locations that offer the vaccine.

Accessible Drop-Off/Pick-Up Area

There is an accessible and convenient drop-off/pick-up area located on the north side of Caesars Superdome on Poydras Street and the Taxi Cab Lane, providing direct access to Gate A Ground, our dedicated ADA entrance.

Address Change

To protect accounts, any change of address must be submitted to the New Orleans Saints Ticket Office in writing and signed by the holder of the season ticket account. Any change of address on business accounts must be submitted on company stationery and signed by the appropriate company official. Please include the account number and daytime telephone number.

Address for Caesars Superdome

Caesars Superdome

1500 Sugar Bowl Drive

New Orleans, LA 70112

Address Ochsner Sports Performance Center

New Orleans Saints

5800 Airline Drive

Metairie, LA 70003

504-733-0255

Alcoholic Beverages

Fans 21 years of age and older may only purchase two (2) alcoholic beverages per person per transaction. Serving sizes may not exceed 25 ounces for beer, 6 ounces for wine, and 2 ounces for distilled spirits. All alcohol sales will be discontinued at the end of the third quarter.

Animals/Service Animals

Animals are prohibited in the Caesars Superdome, except for service animals assisting ADA patrons. All service animals outlined by the Americans with Disabilities Act (ADA) are allowed access to the Caesars Superdome. A link for the approved service animals can be found here

Audio Amplification

Auxiliary hearing devices (phonic ear) receiving a direct FM audio feed from the P.A. system are available to hearing-impaired patrons. These devices are available through the Guest Relations Center located Gate B Plaza Level. A valid driver's license or state I.D. is required to check out the device. Please contact the event coordinator for assistance.

Baby Changing Stations

Baby Changing Stations are available in restrooms at the following locations:

Plaza Level:

  • Section 101
  • Section 106
  • Section 122
  • Section 127
  • Section 155

Loge Level:

  • Section 207
  • Section 249

300-Suite Level:

  • Across from Suite 305
  • Across from Suite 365
  • Across from Suite 373

400-Suite Level:

  • Across from Suite 402
  • Across from Suite 409
  • Across from Suite 423
  • Across from Suite 431
  • Across from Suite 434
  • Across from Suite 442
  • Across from Suite 455
  • Across from Suite 463

Terrace Level:

  • Section 504
  • Section 534

These stations also serve as unisex accessible restrooms. Please click here to view baby changing station locations by level.

Bag Policy

The New Orleans Saints strongly encourage fans not to bring any type of bags; however, outlined below is what is permissible. Fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into Caesars Superdome:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12".
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.

Banners and Signs

As a rule, banners are prohibited for most events. Banners may be allowed, at the discretion of the New Orleans Saints, as long as they meet the following conditions:

  • Banners cannot be in poor taste or offensive
  • Banners cannot obstruct the view of any patron/fan
  • Banners cannot obstruct any stadium signage or other necessary markings
  • Banners cannot present a safety hazard
  • Banners of a commercial nature are not permitted without specific permission of the stadium management or the event producer (New Orleans Saints)
  • Banners do not mock or criticize either team
  • Banners do not violate NFL policies
  • The New Orleans Saints and the Caesars Superdome reserve the right to remove any signs or banners on game day.

Bike Racks

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

Box Office Operations

Gate A Ground Level Box Office and the ticket windows located outside Gates B and F on the Plaza Level will be used to service box office and ticketing needs. These locations will be open starting 3 hours prior to kickoff and closing at the start of halftime.

Please note that Will Call will be located at the Gate A Ground Box Office location only.**

Camera/Video Equipment

For New Orleans Saints games, hand-held cameras are permitted for non-commercial use. Camera lenses cannot exceed 6 inches. Video cameras are prohibited by league rules.

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within Caesars Superdome.

Guests may convert their cash to a Visa Card by at the following Guest Service locations throughout the Stadium:

  • Champions Square: Opening Act
  • 100 Plaza Level: Gates A, C & G
  • 200 Loge Level: Gates A, C & G
  • 500 Terrace Level: Gates A, C & G

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

Champions Square and Exterior Activities

Champions Square will be open for pre-game festivities based on current local health & safety guidelines. It will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff. Concessions and merchandise sales in Champions Square will be cashless. There will be a Customer Service location in Champions Square where fans can exchange cash for debit cards if needed. [See the Cashless Concessions & Merchandise section for more information].

At this time, fans should be prepared to provide proof of vaccination or a negative Covid-19 PCR test result in order to enter Champions Square.

Children Ticket Policy

Children under 2 years of age do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required.

Club Lounges

Caesars Superdome has four (4) Club Lounges located on the 200 Level: Bienville Club Lounge, Iberville Club Lounge, Claiborne Club Lounge, and St. Charles Club Lounge.

Caesars Superdome also has three (3) Club Lounges located on the Ground Level: Caesars Rewards Legacy Club, Crown Royal Signature Club, and Mercedes-Benz End Zone Club.

Companion Seating

Due to limited availability, one companion in an adjacent seat may accompany each persons with disabilities. In some sections, the companion seat may be a folding chair to accommodate that particular location. For more information on companion seating, please visit our Guests with Disabilities page.

Complaints

We strive to make sure all fans have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services Kiosk or send a text to 69050 with the keyword NOLA followed by the issue and location.

Concessions

Centerplate provides the food services at Caesars Superdome. They have teamed up with local and national brands to bring a variety of choices to patrons. Concessions are conveniently located throughout the stadium on the Plaza, Loge, and Terrace Levels. Click Here for Locations. Centerplate provides all catering exclusively in-house. Outside food and beverages of any kind may not be brought into Caesars Superdome. Centerplate may be contacted at (504) 558-6260.

The health and safety of our employees, clients and consumers is Centerplate's utmost priority. The below updates have been made to the concession areas in Caesars Superdome:

  • Masks and gloves are required for all staff working concession stands and portable locations.
  • A customer facing barrier will be erected to minimized customer/patron interactions.
  • Hand sanitizers will be at every POS location for patron use.

Designated Driver

The New Orleans Saints and Bud Light have teamed up to create the "Good Sport Designated Driver Program." If a patron needs assistance or would like to volunteer as a designated driver and receive a complimentary soft drink, they may go to any Guest Services Location on the Plaza, Loge, or Terrace level to sign up or receive assistance.

Disabled Patron Accommodations/Services (ADA)

Beginning in the summer of 1996, Caesars Superdome has undergone extensive renovations, including retrofitting the facility to comply with the Americans with Disabilities Act. ADA improvements included the construction of additional ramps in Caesars Superdome's interior, modifications to seating for wheelchair access and location, entrance level admittance from all four parking garages and improved signage.

For accessible seating, ticket inquiries, please contact the Saints Box Office at 504-731-1700.

  • Please Note: that these seats are on a first-come, first-serve basis.

Disabled ticket holders may pick up an elevator pass for themselves and one guest at the Saints Ticket Office at Gate A on the Ground Level. This pass allows access to elevators closest to Gate A Ground Level (Elevator 1 and Elevator 9).

Directions to the Caesars Superdome

Caesars Superdome is located at 1500 Sugar Bowl Drive, New Orleans, LA 70112. Below are directions to the five major garages for game day.

Garage 1 Directions

East:
  • Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn right on Poydras St. (away from Caesars Superdome), take U-turn (towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.
  • Eastbound Poydras St: right lane only can turn right on Clara St., turn left on Sugar Bowl Dr., and follow traffic police direction into garage.
  • Eastbound Poydras St: middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., and turn right on Girod St., follow traffic police direction to garage.
West:
  • Take I-10 East to the Poydras St. Exit, (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.
South:
  • Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.

Garage 2 Directions

East:
  • Take I-10 West to Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn right on Poydras St. (away from Caesars Superdome), take U-turn (towards Caesars Superdome) on Poydras St., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.
West:
  • Take I-10 East, upon approaching Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Superdome Exit, turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.
South:
  • Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O'Keefe Ave., turn left on Julia St., turn right on Loyola Ave., turn left on Girod St., follow traffic police direction to garage.

Garage 6 Directions

East:

Take I-10 West to Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn right to Poydras St. (away from Caesars Superdome), take U-turn (towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction to garage.

Eastbound Poydras St.: right lane only can turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction into garage.

Eastbound Poydras St.: middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., and turn right on Girod St., follow traffic police direction to garage.

West:

Take I-10 East, upon approaching Caesars Superdome stay in the middle lanes of traffic and follow 90/Superdome signage to the Superdome Exit, turn left on W. Stadium Dr., follow traffic police direction to garage.

South:

Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction to garage.

Champions Garage Directions

East:
  • Take I-10 West to Exit 235B (Canal Street/Superdome), turn right onto Cleveland Avenue, turn right onto Elk Place (Elk Pl. becomes Loyola Ave.), turn right on Girod St., follow traffic police direction to garage.
West:
  • Take I-10 East, upon approaching Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., left on Howard Ave., left on LeRouge St., right on Dave Dixon Dr./Girod St. and follow traffic police direction to garage.
South:
  • Take Bus. 90/Westbank Expressway to Mississippi River Bridge, exit at O'Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Elevators

There are thirteen (13) passenger elevators conveniently located throughout the Superdome. Elevators are located in close proximity to the entry doors at Gates A, C, G & E. Public elevators are prioritized for persons with disabilities.

Be aware that certain elevators can be held at any time to transport coaches, media, & team executives. Elevators will be held exclusively for ADA patrons from the 2 minutes warning until 15 minutes following the conclusion of the game except for Elevators 7, 7A, and 8 (Coaches, Press, and Saints Executives).

 It is highly recommended that the stairs be utilized for vertical transportation when possible. 

Emergency Exits

In the event of an emergency, please remain calm and WALK to the nearest exits, located at several points throughout the building. Please refer to the Caesars Superdome map for exact locations.

Escalators

Escalators are located at Plaza Level Gates A, C, E, and G for Caesars Superdome patrons. All escalators access the Plaza, Loge, Suite, and Terrace Levels.

  • Gate A Escalators also access the Ground and Mezzanine Levels.
  • Gates A and E escalators access the Plaza to the 300 Suite Level and Terrace Level.
  • Gates C and G Terrace Level access the Plaza to the 600A Level.

Face Coverings and Masks

Per city and state mandates, all Saints ticket holders and staff -- regardless of age -- will also need to wear face masks at all times while in any part of the Superdome grounds, including outside, inside or at Champions Square. Make sure your mask is covering your nose and mouth, except when actively eating or drinking. We ask that fans mask up as they get out of their car or make their way to the Dome. This requirement applies to all vaccinated and tested individuals. Failure to comply will result in ejection from the premises. No exceptions.

Fan Code of Conduct

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

  • Behavior that is unruly, disruptive, or illegal in nature
  • Intoxication or other signs of alcohol impairment that results in irresponsible behavior
  • Foul or abusive language or obscene gestures
  • Interference with the progress of the game (including throwing objects onto the field)
  • Failing to follow instructions of Law Enforcement, Guest Services, and Security Personnel
  • Verbal or physical harassment of all fans
  • Unreasonably obstructing the view of other patrons
  • Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault
  • Any conduct deemed inappropriate or dangerous to fans, participants or team members
  • Conduct that results in damage to the stadium or other personal property

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

Violations of the Fan Code of Conduct will result in the revocation of parking privileges.

The National Football League, Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

Send text to 69050 with keyword NOLA [space] followed by your ISSUE and LOCATION or contact the closest law enforcement officer. The information will be relayed to stadium security.

Fan Health Promise

All ticketholders must agree that neither they, nor any of their guests, will not attend the game if they have tested positive for COVID-19 within 14 days prior to the game, or, unless they are fully vaccinated for COVID-19 (as defined by the CDC), any of the following is true on the game date:

  • Within the prior 14 days, they have been exposed to someone who has tested positive for COVID-19, or are subject to a federal or local travel or quarantine advisory due to COVID-19;
  • Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms identified by the CDC) (anyone who is fully vaccinated but experiences any of the above symptoms within 48 hours before the game should nevertheless consult a healthcare provider and get tested for COVID-19 before attending).
  • Please note: According to the CDC, older adults and people of any age with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All guests should evaluate their risk in determining whether to attend a game.*

COVID-19 WARNING

  • YOU MUST FOLLOW ALL FACILITY POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE FACILITY AND ON FACILITY GROUNDS.
  • AN INHERENT RISK OF EXPOSURE TO COVID-19 AND ITS VARIANTS EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT. COVID-19 IS AN EXTREMELY DANGEROUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. WHILE PEOPLE OF ALL AGES AND HEALTH CONDITIONS HAVE BEEN ADVERSELY AFFECTED BY COVID-19, CERTAIN PEOPLE HAVE BEEN IDENTIFIED BY PUBLIC HEALTH AUTHORITIES AS HAVING GREATER RISK BASED ON AGE AND/OR UNDERLYING MEDICAL CONDITIONS.
  • NO PRECAUTIONS CAN COMPLETELY ELIMINATE THE RISK OF COVID-19. BY ENTERING THE FACILITY, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19 AND ITS VARIANTS.

First Aid Locations

Acadian Ambulance is the designated medical and ambulance provider for the Caesars Superdome and the New Orleans Saints. All medical personnel are equipped with proper PPE.

The locations for First Aid are as follows:

  • Plaza Level at Section 135 - (504) 587-8919
  • Loge Level at Section 277 - (504) 587-8929
  • Terrace Level at Section 505 - (504) 587-8958
  • Terrace Level at Section 535 - (504) 587-8959

If you are in the stadium and begin to feel ill, you should find help immediately. The stadium's onsite medical team will be fully prepared to treat you and provide you with personal protective equipment (PPE), if necessary. If you feel ill at any point before leaving or on your way to the stadium, we ask that you please be a good teammate and stay home.

Gate Opening

Gates open three (3) hours prior to kickoff for those in suites – Field, 300-Level and 400-Level. Suite patrons may only enter at Gate A Ground at this time.

Gates open two (2) hours prior to kickoff for all ticket holders. All gates for the Caesars Superdome are used at this time.

Gate Entry and Vertical Transportation

To ensure a smooth entry, your recommended entry gate will be listed on your mobile tickets. This will be the fastest way to your seat, reduce your wait time and ensure everyone gets to their seat before kickoff.

The interior ramps at Gates C and G have been removed in order to prepare for future upgrades to our entryways and concourses. Please use the stairway or escalator closest to your entry gate in order to access the upper levels of the stadium.

Guest Services Desk

Caesars Superdome and New Orleans Saints are committed to providing a first-class experience for all guests. The Guest Services Center is located at Gate B Plaza Level. Guest Services Desks can be found at the following locations:

  • Gates C, E, and G on the Plaza Level
  • Gates A, C, E & G on the Loge & 300 Suite Levels
  • Gates C and G on the 400 Suite Level
  • Gates A, C, E & G on the 500 Terrace Level
  • Gates C and G on the 600A Terrace Level

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Caesars Superdome. Click here to view the locations of Guest Services Desks by level.

Guests with Disabilities Information (ADA)

Caesars Superdome provides accommodations for persons with disabilities. For more information, please visit our Guests with Disabilities page or contact the Saints Box Office at 504-731-1700. Please note that accessible seating accommodations are on a first-come, first-serve basis.

Persons with disabilities may pick up an elevator pass for themselves and one guest at the Saints Ticket Office at Gate A on the Ground Level. This pass allows access to elevators closest to Gate A Ground Level (Elevator 1 and Elevator 9).

Health and Safety Updates

Touch free hand sanitizer locations will be abundantly available throughout the stadium near concession locations, entrances to restrooms, walkways into seating sections, restrooms and guest services locations.

To ensure a safe environment for fans, all team and stadium personnel will follow the below protocols when interacting with fans:

  • Must wear face masks, and exercise hand hygiene at all times.
  • Be courteous at all times and strive to keep conversations short.
  • When working in an area that includes high touch points, ensure this area is regularly tended to with disinfectants.

These locations include the following:

  • Charging stations
  • Concession stands/condiment areas
  • Door Handles
  • Guest Services desk
  • Escalator Rails
  • Elevator Buttons
  • Restrooms

Team Members at the main Guest Services Center and concourse kiosks will be provided hand sanitizer and gloves for handling tickets and lost and found items as well as disinfectant wipes to maintain cleanliness of the workspaces.

Lost and Found

Lost and Found items may be turned in at any Guest Services Desk on any level or may be brought to the Guest Relations Center, located at Gate B Plaza Level. After the event has concluded, guests can also inquire about lost items by filling out the Lost and Found Form here. Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

Lost Children or Companions

Children who have lost their parents will be escorted to the nearest police officer, ASM Global Public Safety Officer or to the closest Guest Services Desk. The child's name will be registered and broadcast immediately to all Guest Services Desks, police, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Guest Services Desk for assistance in locating their child.

Medical Bag Entrances

Medical bags may enter through any ticketed gate.

Merchandise

Team merchandise and souvenirs are available throughout Caesars Superdome at the following locations:

The Saints team store at Gate B Plaza.

Additional Concourse Locations:

Plaza Level

  • Kiosks at Gates A, C, G & E

Loge Level

  • Kiosks at Gates A & E
  • Mini Stores in Bienville, Iberville, Claiborne and St. Charles Club Lounges

Terrace Level

  • Kiosks at Gates C & G

Exterior Concourse

  • Trailers at Gate A and C Plaza and next to Champions Square Stage
  • Exterior locations open 3 hours prior to kick and close after kickoff

Fans will also have the ability to order merchandise through the New Orleans Saints Mobile App for in stadium pick-up. This process provides the most convenient shopping experience for fans to purchase their favorite gear without or missing a minute of the action! These pick-up locations are:

  • Plaza Level – Team Store at Gate B
  • Loge Level – Kiosks at Gates A & E
  • Terrace Level – Kiosks at Gates C & G

Additionally, delivery will be available through the New Orleans Saints Mobile App. for fans seated within the Crown Royal Signature Club, Caesars Rewards Legacy Club, Mercedes-Benz End Zone Club, and 300 and 400 level suites.

Mobile Parking and Ticketing

The Saints have shifted to 100% mobile tickets and parking passes. This transition began in 2020 and the Saints mobile ticketing experience was ranked #1 in the NFL. Mobile Tickets will create a safer and more convenient experience for our fans. Prior to entering a parking garage or the stadium, you'll need to present your parking pass or tickets on your mobile phone, using either the Saints app or the SeatGeek app. Please read our "Mobile 101" tutorial for detailed instructions.

Parking passes must be presented on a mobile phone in order to gain entry to your designated lot or garage. When parking, be sure to proceed to the assigned garage, row, and space noted on your mobile pass.

Please make sure your tickets are pulled up on your phone prior to entering the security screening check point. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone. If you need assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A Ground and Gates B and F on the Plaza Level.

Nursing Mothers Stations

Rooms for nursing mothers can be found at the following locations in the Caesars Superdome:

  • Ground Level – Mercedes-Benz End Zone Club
  • Plaza Level – Section 150
  • Loge Level – Section 341
  • Terrace Level – Section 635

Parking Information

There are a limited number of parking spots in all the five (5) main garages (Garage 1, 2, 5, 6, and Champions Square) that are available for Season Ticket Holders only.

  • Garage 1A and Champions Garage are available for purchase on a first come-first served basis on Saints game days.
  • ADA Parking is located in Garage 1A (Levels 1 and 3), Champions Garage (Level 1), and VIP East and West (located on Sugar Bowl Drive).

Parking R.V.s/Buses/Limos

Parking for RVs, buses, and limos is available in Lot 3 on a first-come, first-serve basis.

Patron Conduct

ASM Global Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Caesars Superdome team member. 

The following behaviors or activities are causes for eviction from Caesars Superdome:

  • Failing to comply with stadium policies
  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items 
  • Inappropriate or offensive attire
  • Public intoxication
  • Entering or attempting to enter any restricted areas 
  • Fighting or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or building employees
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of any unauthorized banners or signs
  • Attempted resale of tickets
  • Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

Any other conduct deemed inappropriate by Building Management will also result in eviction.

Prohibited Items

The following items are prohibited in Caesars Superdome:

  • Animals (with the exception of service dogs)
  • Backpacks/knapsacks
  • Banners (large or in poor taste)
  • Clubs
  • Containers of any kind
  • Contraband
  • Drones
  • Fanny packs
  • Fireworks
  • Glass
  • Glitter
  • Helium Balloons
  • Large/oversized bags. Maximum bag size is 12"" x 6"" x 12"". All bags must be clear. READ THE FULL CLEAR BAG POLICY HERE.
  • Laser pointers
  • Noisemakers
  • Outside food and drink
  • Poles
  • Projectiles
  • Selfie Sticks
  • Sticks, bats, poles, clubs
  • Stickers
  • Video and audio recording devices
  • Whistles
  • Weapons
  • Any other item(s) deemed unacceptable by Saints and Building Management

If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s), or they can dispose of the item(s). The Caesars Superdome will not store any personal belongings or items of any type.

Ramps

Due to the construction and Caesars Superdome renovations, Gate C and G ramps are no longer available for patron vertical transportation.

The below ramps are open for patron vertical transportation that have access from the 100-level to the 500-terrace level:

  • Gate A
  • Gate E

Relocations

The Saints and Caesars Superdome strive to make all games inclusive for all patrons. To accommodate those patrons in wheelchairs or limited mobility patrons without the specific ticket for such seats, their ticket, along with a companion ticket, may be exchanged for the proper seating area at the Saints Box Office located at Gate A Ground on the north side of the stadium prior to entering the stadium.

**These seats are limited in number and are available on a first-come, first-serve basis.

Re-Entry Policy

A patron may not leave Caesars Superdome expecting to gain re-admittance.

Restrooms

The Caesars Superdome has 74 women's restrooms, 74 men's restrooms, and 10 family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

Please click here to view the locations of restrooms by level.

Saints 50/50 Raffle

Saints 50/50 Raffle tickets can be purchased online at https://www.neworleanssaints.com/community/5050 or via the Saints Mobile App. For each home game, half of the net proceeds collected from the raffle will benefit a designated charitable organization or cause, while one lucky fan will win the remaining half of those proceeds. Ticket prices are: 3 for $5, 10 for 10 for $10, or 80 for $20.

*Please note that the 50/50 Raffle is geofenced to the state of Louisiana. Any fans outside of the state will not be able to participate in the raffle.

Saints App

Enhance your game day experience with the official Saints Mobile App! Access your Saints mobile tickets and parking passes, get real-time stats and breaking news, help us light up the dome, and much more on your Apple, Android, or Windows device.

Saints Experience

Due to COVID-19 and Social Distancing Guidelines, the Saints Experience will be on a temporary hiatus.

Saints Newsletter

Signup for the New Orleans Saints Newsletter can be found here. Get the latest headlines, breaking news, ticket offers, fan contests and more straight to your inbox!

Scalping

Louisiana state law prohibits the resale of event tickets at higher than resale value. Additionally, the New Orleans City ordinances prohibit any unauthorized sales in downtown New Orleans. This includes the sale of tickets on Caesars Superdome property by anyone other than the New Orleans Saints or Caesars Superdome. These rules will be enforced for the protection of fans from the sale of stolen, counterfeit, or otherwise illegal tickets.

Sensory Bags and Locations

During Saints games, guests may check out Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-canceling headphones, and other resources during the event. Sensory bags are located at the Guest Service Center located at Gate B Plaza Level. Please be advised you will need a Photo I.D. to check out a sensory bag.

Designated Quiet Rooms:

These rooms will provide a quiet and relaxing space for people with sensory issues. If a patron needs to use a Quiet Room, the rooms are located on the 200 Club Level in Bienville or St. Charles Club Lounge (Glass Room #1).

Sensory inclusive services at Caesars Superdome can be provided at any time during any event by visiting the nearest Guest Services Booth or by contacting any nearby guest services representative.

Smoking Policy

Designated smoking gates located exterior of the plaza level will be eliminated for the 2020 New Orleans Saints season in order to reduce unnecessary gathering.

Solicitation

The distribution or promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Caesars Superdome property without prior, written authorization from Venue Management.

Stairs

Eight (8) new stairwells have been added to Caesars Superdome and will be serves as a primary mode of vertical transportation for fans. The stairs are located at the following locations around Caesars Superdome:

  • Gate B
  • Gate D
  • Gate F
  • Gate H

Suites

Offering the very best in first-class amenities, Saints Luxury Suites are the perfect place to do business, impress clients, and entertain family and friends. For more information on Saints Annual Suites and Single game suites, please call (504) 593-4973 or email premiumseating@saints.nfl.com.

Tickets for ADA Patrons

Should a season ticket holder require accessible seating for a particular game, accommodations may be made prior to that game, subject to availability. The season ticket holder of record must contact the Saints ticket office to arrange for relocation into wheelchair and companion seating. Be advised advance notice is recommended to better service specific requests. Non-season ticket holder requests that are eligible for fulfillment can be done on game day, subject to availability. For more information, please contact the New Orleans Saints Ticket Office at (504) 731-1700, tickets@saints.nfl.com, or by fax at (504) 731-1707.

Ticket Office – Saints

New Orleans Saints Ticket Office: (504) 731-1700

  • Monday-Friday: 8 a.m.-6 p.m.
  • Saturday: 8 a.m.-1 p.m.

Visually Impaired and Hearing Impaired Seating

Seats are made available for hearing and visually impaired patrons in close proximity to the playing area. These seats are held from the general public sales allotment. Patrons requesting an interpreter must do so 30 days prior to the event and are subject to the approval of the team. For any questions, please contact the Caesars Superdome ADA Facilitator at (504) 587- 3826.

Wheelchairs

Caesars Superdome has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate B Plaza Level.

Caesars Superdome does provide escort personnel for patrons using wheelchairs inside the stadium. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3826 or ada@asmneworleans.com.

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