A to Z Fan Guide | New Orleans Saints Gameday Information

A-Z Fan Guide

The Caesars Superdome is home to the New Orleans Saints, one of the most exciting NFL teams in the nation. This A-Z guide was developed to provide you with the information you need to have a safe and enjoyable game day experience. If you don't find what you're looking for in this guide, you may visit Guest Services booths around the stadium or you can contact a Saints ticket representative at (504) 731-1700.

Accessible Drop-Off/Pick-Up Area

The Caesars Superdome has a designated drop-off area located on Poydras Street under the ramp (signage will be in place designating the drop-off/pick-up location). This area is for immediate curbside drop-off and pick-up only. Waiting is strictly prohibited.

ADA Ticket Exchanges

The Saints and the Caesars Superdome strive to make all games inclusive for all patrons. To accommodate those patrons in wheelchairs or limited mobility patrons without the specific ticket for such seats, their ticket, along with a companion ticket, may be exchanged for the proper seating area.

• Season Ticket Holders. Should a season ticket holder require accessible seating for a particular game, accommodations may be made prior to that game subject to availability. The season ticket holder of record must contact the Saints ticket office to arrange for relocation to a wheelchair and companion seating area or location. If seating is available for an exchange, a comparable seating location will be offered. If no comparable seating remains, the season ticket holder may be offered an upgraded seat location; however, the season ticket holder will be responsible for paying the difference for the upgrade should they choose to make the exchange.
• Day of Game Ticket Exchanges. Should a patron need to exchange their seating for wheelchair and companion seating on the day of the game they are attending, they may do so, subject to availability, at the Saints ticket box office at Gate A Ground. Please be advised such exchanges and relocations are subject to wheelchair and companion seat availability and are accommodated on a first come, first served basis. If seating is available for an exchange, a comparable seating location will be offered. If no comparable seating remains, patron may be offered an upgraded seat location, however, the patron will be responsible for paying the difference for the upgrade should they choose to make the exchange.
• Single Game Accessible Seating. Patrons who require wheelchair and companion seating and plan to acquire Caesars Superdome tickets for Saints games via secondary markets (e.g., SeatGeek, Ticket Exchange) should confirm the seating they are planning on acquiring is located in a wheelchair and companion seating section before acquiring/purchasing. Patrons may contact the Saints ticket office at 504-731-1700 or at tickets@saints.nfl.com to confirm if any seats they plan to acquire are actually located in a wheelchair and companion section before acquiring.
• For more information, please contact the New Orleans Saints Ticket Office at (504) 731-1700 or at tickets@saints.nfl.com.

Address Change

To protect accounts, any change of address must be submitted to the New Orleans Saints Ticket Office in writing and signed by the holder of the season ticket account. Any change of address on business accounts must be submitted on company stationery and signed by the appropriate company official. Please include the account number and daytime telephone number.

Address for Ochsner Sports Performance Center

New Orleans Saints

5800 Airline Drive

Metairie, LA 70003

504-733-0255

https://www.neworleanssaints.com/

Address for Caesars Superdome

Caesars Superdome

1500 Sugar Bowl Drive

New Orleans, LA 70112

http://www.caesarssuperdome.com/

Alcoholic Beverages

Fans 21 years of age and older may only purchase two (2) alcoholic beverages per person per transaction. Serving sizes may not exceed 25 ounces for beer, 6 ounces for wine, and 2 ounces for distilled spirits. All alcohol sales will be discontinued at the end of the third quarter.

Animals/Service Animals

Animals are prohibited in the Caesars Superdome, except for service animals assisting ADA patrons. All service animals outlined by the Americans with Disabilities Act (ADA) are allowed access to the Caesars Superdome. A link for the approved service animals can be found here.

Assistance for Deaf and Hard of Hearing Guests

Assisted Listening Devices – Complimentary assisted listening devices (ALDs) are available at the Guest Relations Center at Gate F Plaza (100-Level). A government issued ID is required to check out a device and will be returned to you when the device is returned.

LNS Captioning is available at every game. Open captioning is displayed on the boards at the NW and SE corners of the stadium. In addition, TVs positioned over seating areas will also include open captioning.

Sign Interpreters – Sign language interpreter services should be requested at least 30 business days prior to the event. To submit a request, please contact 504.587.3990. Please note, interpreting services are subject to availability as we rely on outside organizations who are certified and meet all ADA requirements.

Audio Amplification

Auxiliary hearing devices (phonic ear) receiving a direct FM audio feed from the P.A. system are available to hearing-impaired patrons. These devices are available through the Guest Relations Center located Gate F Plaza Level. A valid driver's license or state I.D. is required to check out the device. Please contact the event coordinator for assistance.

Baby Changing Stations

Baby Changing Stations are available in restrooms at the following locations:

Plaza Level:

• Section 101 (Men's & Women's)
• Section 111 (Men's & Women's)
• Section 117 (Men's & Women's)
• Section 127 (Men's & Women's)
• Section 137 (Men's, Women's, & Family)
• Section 155 (Men's & Women's)

Loge Level:

• Section 207 (Men's & Unisex Restroom)
• Section 217 (Men's & Women's)
• Section 227 (Men's & Women's)
• Section 259 (Unisex Restroom)
• Section 271 (Men's & Women's)

Lower Suite Level:

• Across from Suite 305 (Unisex Restroom)
• Across from Suite 317 (Unisex Restroom)

Across from Suite 331 (Unisex Restroom)

• Across from Suite 363 (Unisex Restroom)
• Across from Suite 373 (Unisex Restroom)

Upper Suite Level:

• Across from Suite 410 (Unisex Restroom)
• Across from Suite 423 (Unisex Restroom)
• Across from Suite 434 (Unisex Restroom)
• Across from Suite 442 (Unisex Restroom)
• Across from Suite 456 (Unisex Restroom)

Lower Terrace Level:

• Section 503 (Men's and Women's)
• Section 513 (Men's and Women's)
• Section 521 (Men's and Women's)
• Section 534 (Unisex Restroom)
• Section 541 (Men's and Women's)
• Section 551 (Men's and Women's)
• Section 559 (Men's and Women's)

Upper Terrace Level:

• Section 613 (Unisex Restroom)
• Section 639 (Unisex Restroom) 

Please click here to view baby changing station locations by level.

Bag Policy

To provide a safer environment for our guests and significantly expedite fan entry into the Caesars Superdome, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.

The New Orleans Saints strongly encourage fans to not bring any type of bag. However, fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

• Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12." This includes clear backpacks, clear fanny packs and clear cinch bags that fit within the permissible dimensions. (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
• No buckles, grommets/hardware or décor can be concealing any part of the bag.
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Logo can only be on one side of the bag.
• Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
• An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose

Prohibited items include, but are not limited to:

• Coolers* (unless medically necessary)
• Briefcases
• Non-clear backpacks
• Non-clear fanny packs
• Diaper bags* (unless medically necessary)
• Non-clear cinch bags
• Non-approved seat cushions* (unless medically necessary)
• Luggage of any kind
• Computer bags and camera or binocular bags
• Any non-clear bag larger than the permissible size (4.5" x 6.5")

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

View the NFL Bag Policy for more information: NFL Bag Policy

Banners and Signs

As a rule, banners are prohibited for most events. However, banners may be allowed, at the discretion of the New Orleans Saints, as long as they meet the following conditions:

• Banners cannot be in poor taste or offensive
• Banners cannot obstruct the view of any patron/fan
• Banners cannot obstruct any stadium signage or other necessary markings
• Banners cannot present a safety hazard
• Banners of a commercial nature are not permitted without specific permission of the stadium management or the event producer (New Orleans Saints)
• Banners do not mock or criticize either team
• Banners do not violate NFL policies
• The New Orleans Saints and the Caesars Superdome reserve the right to remove any signs or banners on game day.

Bike Zone

Legends Global and the New Orleans Saints are offering free, convenient, and protected bike parking across the street from the Girod entrance to Champions Square, in the corner of Parking Lot 3. Click here to view the location and plan your route by taking a look at the protected bike lanes throughout the city: https://neworlns.co/NOLABikeLanes

Box Office Operations

Gate A Ground Level Box Office, located on the west side of the gate, will be used to service box office and any New Orleans Saints ticketing needs on game day. This location will open 3 hours prior to kickoff and will close at the start of halftime.

The New Orleans Saints will also have five (5) ticket resolution locations located along the extended perimeter. The two entrances located at the LaSalle St. Entrance to Champions Square and the Sugar Bowl Dr. Entrance to Champions Square will be open 3 hours prior to kickoff and close at the start of halftime. The three locations located at Gate A, Gate E, and at the top of Camry Garage 5 will be open 2 hours prior to kickoff and will close at the start of halftime.

Please note that Will Call will be located at the Gate A Ground Box Office location only.

Camera/Video Equipment

For New Orleans Saints games, hand-held cameras are permitted for non-commercial use. Camera lenses cannot exceed 6 inches. Video cameras are prohibited by NFL Guidelines.

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Apple Pay, Google Pay, Samsung Pay, and Android Pay along with contactless EMV are acceptable forms of payment inside the Caesars Superdome.

Guests may convert their cash to a Debit Card at the following locations throughout the Stadium:

• Plaza Level – Gate B Atrium
• Terrace Level – Section 515 Concourse

Debit cards may be purchased in any amount up to $500 (no minimum). For any questions regarding our cashless operations, please visit any Guest Services locations for assistance on game day.

Caesars Superdome - Arrival

Doors will open 2 hours prior to kickoff for all guests. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our extended perimeter and the outdoor plaza concourse.

To expedite your entry:

1. Add your mobile tickets and parking to your cellular device before you head to the Caesars Superdome.
2. Open your mobile ticket to view your designated entry gate in your Personal Game Plan and use the exterior plaza to circumnavigate the building. The fastest way to your seat is to enter via your designated gate.
3. Review the NFL’s Clear Bag Policy for a smooth and seamless entry through our walkthrough security detectors. View the NFL Bag Policy for more information: NFL Bag Policy

Please read our “Mobile 101” tutorial for detailed instructions.

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A Ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Champions Square Tailgate

Champions Square Tailgate will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff.

Champions Square will only be available to ticketed guests. You will be screened, and your tickets will be scanned at our two Champions Square Tailgate entrances (LaSalle St. by Dave Dixon Dr. or Sugar Bowl Dr.) on the street level before joining the Saints tailgate and accessing the full exterior of the Caesars Superdome.

Gates at the Caesars Superdome will continue to open 2 hours before kickoff. Re-entry will not be permitted once you enter through the Champions Square entrances.

Children Ticket Policy

Children under 2 years of age do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required.

Club Lounges

The Caesars Superdome is pleased to offer unrivaled luxury seating opportunities to meet the variety of needs of Saints fans. These clubs offer thoughtfully designed spaces featuring upscale food and beverage, premium views of the action, and amenities designed to elevate your game experience.

The Caesars Superdome has three (3) Club Lounges located on the Ground Level: Caesars Rewards Legacy Club, Signature Club, and Mercedes-Benz End Zone Club.

Mercedes-Benz End Zone Club

• Location: Ground Level – North
• Access available to: Sections 154c - 104c and Field Level Suites #1 - #12
• Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Caesars Rewards Legacy Club

• Location: Ground Level – East
• Access available to: Sections 113-115 and 141-143
• Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Signature Club

• Location: Ground Level – West
• Access available to: Sections 141-143 and 113-115
• Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

The Caesars Superdome also has two (2) Club Lounges located on the Loge Level: Caesars Legends Club (East Sideline) and Champions Club (West Sideline) that are for all suite holders, Bunker Club, Plaza Club, and Loge Club ticket holders.

Caesars Legends Club

• Location: Loge Level – East
• Access available to:
  • Caesars Rewards Legacy Club – Sections 113-115
  • Signature Club – Sections 141-143
  • East Plaza Club – Sections 111-112 and 116-117
  • West Plaza Club – Sections 139-140 and 144-145
  • East Loge Club – Sections 207c/304c–235c/320c
  • West Loge Club – Sections 249c/328c–277c/344c
  • Suite Holders
• Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Champions Club

• Location: Loge Level – West
• Access available to:
  • Caesars Rewards Legacy Club – Sections 113-115
  • Signature Club – Sections 141-143
  • East Plaza Club – Sections 111-112 and 116-117
  • West Plaza Club – Sections 139-140 and 144-145
  • East Loge Club – Sections 207c/304c–235c/320c
  • West Loge Club – Sections 249c/328c–277c/344c
  • All Suite Holders
• Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Companion Seating

Due to limited availability, one companion in an adjacent seat may accompany each persons with disabilities. In some sections, the companion seat may be a folding chair to accommodate that particular location. For more information on companion seating, please visit our Guests with Disabilities page.

Concessions and Grab & Go Markets

In partnership with the Caesars Superdome, Legends Global, the official food and facilities management team, has elevated the overall food and beverage experience for all fans. Fans will see enhanced menu options, more variety, and increased speed of service.

New Louisiana Local Concessionaires

• Sweet Soulfood – Vegan and Vegetarian Options
  • Section 145
• King Creole – Stuffed Pockets
  • Sections 135 and Claiborne Market
• Ballard Brands – Chicken Wings, Conecuh Bahn Mi, Tater Tots
  • Sections 227, 229, 269, 271
• Pita Hut – Smoked Brisket, Creole Cheesesteak, Loaded Hot Dogs
  • Sections 513, 548, 616, 642
• Triple B’s Cajun Corner – Jambalaya, Alligator Sausage
  • Sections 613, 615, 639, 641
• Mrs. Wheats – Meat Pies, Crawfish Pies, Hall of Famer Pies
  • Sections 279, 506, 525, 536. 555

Expanded Local Partnerships

• TABASCO
• Blue Plate
• Blue Bell
• Haydel’s Bakery
• Leidenheimer
• Rock n Sake
• Thompson Meats
• Hubig’s Pies

Fan Friendly Pricing

Tying into the 60th Anniversary Season of the Saints, a $6 Fan Friendly menu will be available, serving Hot Dogs, Popcorn, Pretzels, Nachos and Dome Foam (12oz. Busch Light Draft)

Enhanced Beverage Program

• Overall Lower Beer Pricing
• Expanded 12oz. Beer Options
• Expanded Craft Beer Options
• Signature Cocktail Program

Addition of Signature Items

• Specialty Po Boys
• Specialty Hot Dogs
• Bayou Smash Burgers
• Pork and Alligator Burger
• Dome Nachos w/choice of Pork Carnitas, Chicken Tinga or House Made Seafood Queso

For all concession offerings, please visit the Caesars Superdome website: https://www.caesarssuperdome.com/plan-your-visit/food-beverage

Designated Driver

The New Orleans Saints and Bud Light have teamed up to create the "Good Sport Designated Driver Program." If a patron needs assistance or would like to volunteer as a designated driver and receive a complimentary Michelob Ultra Zero or soft drink, they may go to any Guest Services Location on the Plaza, Loge, or Terrace level or at the two Designated Driver Booths located on the Plaza level concourse at Gate A Plaza and Gate E Plaza. Participants must be 21 or older to redeem.

Designated Gates

Enter through the designated gate noted on your ticket, as this is the fastest path to and from your seats.

Premium Gates:

• Gate C East Premium Suite and Club Entrance is exclusively available for all club holders and suite holders. Please note your ticket will be scanned a second time.
• Gate G West Premium Suite and Club Entrance is exclusively available for all club holders and suite holders. Please note your ticket will be scanned a second time.

Atriums and Express Escalators

Soaring from plaza level to the terrace levels, atriums located at Gate B, Gate D and Gate H will welcome Saints fans to the Caesars Superdome. These are the best entrances for all of our terrace level fans.

• Gate B Atrium - Northeast Corner Escalators
  • From plaza level to loge level
  • From loge level to lower terrace level
  • From lower terrace level to upper terrace level
• Gate D - Southeast Corner Escalators
  • From plaza level to loge level
  • From loge level to lower terrace level
  • From lower terrace level to upper terrace level
• Gate H - Northwest Corner Escalators
  • From plaza level to loge level
  • From loge level to lower terrace level
  • From lower terrace level to upper terrace level

Directions to the Caesars Superdome

Caesars Superdome is located at 1500 Sugar Bowl Drive, New Orleans, LA 70112. Below are directions to the five major garages for game day.

Tundra Garage 1 Directions

• East:
  • Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn second right on Poydras St. (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.
  • Eastbound Poydras St. - right lane only can turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction into garage.
  • Eastbound Poydras St. - middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.
• West: Take I-10 East to the Poydras St. Exit, (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.
• South: Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Caesars Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.

Tacoma Garage 2 Directions

• East: Take I-10 West to Exit 235B, - Canal St /Caesars Superdome. Turn right onto Cleveland Ave. Turn right onto Elk Pl. (Elk Pl becomes Loyola Ave.) turn right onto Girod St. follow traffic police direction to garage.
• West: Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., turn left on Howard Ave., turn left on LeRouge St., turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.
• South: Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O’Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Camry Garage 5 Directions

• East: Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., cross Poydras St. (one block) to Cypress St. turn right onto W. Stadium Dr, follow traffic police direction to garage.
• West: Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.
• South: Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O’Keefe Ave., turn left on Julia St., turn right on Loyola Ave., turn left on Girod St., follow traffic police direction to garage.

Rav4 Garage 6 Directions

• East:
  • Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., cross Poydras St. (one block) to Cypress St. turn left onto W. Stadium Dr, follow traffic police direction to garage.
  • Eastbound Poydras St. - right lane only can turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction into garage.
  • Eastbound Poydras St. - middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.
• West: Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes of traffic and follow 90/Superdome signage to the Caesars Superdome Exit, turn left on W. Stadium Dr., follow traffic police direction to garage.
• South: Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Caesars Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction to garage.

Champions Garage Directions

• East: Take I-10 West to Exit 235B, - Canal St /Caesars Superdome. Turn right onto Cleveland Ave. Turn right onto Elk Pl. (Elk Pl becomes Loyola Ave.) turn right onto Girod St. follow traffic police direction to garage.
• West: Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., left on Howard Ave., left on LeRouge St., right on Dave Dixon Dr./Girod St. and follow traffic police direction to garage.
• South: Take Bus. 90/Westbank Expressway to Mississippi River Bridge, exit at O’Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Elevators

There are sixteen (16) passenger elevators conveniently located throughout the Superdome. Elevators are located in close proximity to the entry doors at Gates B, C, D, F, G, & H. Please be advised, passenger elevators are prioritized for persons with disabilities.

Elevators 4 & 5 located at Gate C East Premium Suite and Club Entry and Elevators 13 & 14 located at Gate G West Premium Suite and Club Entry are located in premium areas. These elevators only access the Ground, Plaza, Loge, Lower Suites, and Upper Suites Levels.

Be aware that certain elevators can be held at any time to transport coaches, media, & team executives. Elevators will be held exclusively for persons with disabilities from the 2 minutes warning until 15 minutes following the conclusion of the game except for Elevators 11, 12, 16, and 17 (Coaches, Press, and Saints Executives).

It is highly recommended that the stairs or escalators be utilized for vertical transportation when possible.

Emergency Exits

In the event of an emergency, please remain calm and WALK to the nearest exits, located at several points throughout the building. Please refer to the Caesars Superdome map for exact locations.

Escalators

Escalators are located around the Caesars Superdome for patrons:

• Gate A Escalators access:
  • Ground Level to the Mezzanine Level
  • Mezzanine Level to the Plaza Level
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Suite Level
  • Lower Suite Level to the Lower Terrace Level
• Gate B Escalators access:
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Terrace Level
  • Lower Terrace Level to the Upper Terrace Level
  • *These express escalators do not access the Lower Suite Level or the Upper Suite Level.
• Gate C Escalators access:
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Suite Level
  • Lower Suite Level to the Upper Suite Level
  • *These escalators do not access the Lower Terrace Level or the Upper Terrace Level.
• Gate D Escalators access:
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Terrace Level
  • Lower Terrace Level to the Upper Terrace Level
  • *These escalators do not access the Lower Suite Level or the Upper Suite Level.
• Gate E Escalators access:
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Suite Level
  • Lower Suite Level to the Lower Terrace Level
• Gate F Escalators access:
  • Lower Terrace Level to the Upper Terrace Level
• Gate G Escalators access:
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Suite Level
  • Lower Suite Level to the Upper Suite Level
  • *These escalators do not access the Lower Suite Level or the Upper Suite Level.
• Gate H escalators access:
  • Plaza Level to the Loge Level
  • Loge Level to the Lower Terrace Level
  • Lower Terrace Level to the Upper Terrace Level
  • *These express escalators do not access the Lower Suite Level or the Upper Suite Level.

Fan Code of Conduct

The National Football League, Saints, and the managers and staff of Legends Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

• Behavior that is unruly, disruptive, threatening or illegal in nature.
• Intoxication or other signs of alcohol or substance impairment
• Interference with the progress of the game (including throwing objects onto the field).
• Failing to follow instructions of law enforcement, guest services, and security personnel.
• Verbal or physical harassment of all fans, stadium staff, officials, team personnel and players.
• Unreasonably obstructing the view of other patrons.
• Offensive language, obscene gestures, language or clothing, to include the use of such language, or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/ expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
• Any conduct deemed inappropriate or dangerous to fans, participants, officials or stadium staff.
• Conduct that results in damage to the stadium or other personal property.
• If a fan violates the Fan Code of Conduct and fails to identify themselves to stadium staff, the fan is subject to penalty, including being barred from the stadium and subject to a league-wide ban. The ticket holder of record may be subject to disciplinary measures including ticket suspension.

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

The National Football League, New Orleans Saints, and managers and staff of Legends Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

We strive to make sure all patrons have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services Kiosk and scan the QR Code for Event Day Problems to report the issue and location. The information will be relayed to stadium security.

Fan Feedback

We strive to make sure all patrons have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services Kiosk and scan the QR Code for Event Day Problems to report the issue and location.

First Aid Locations

Acadian Ambulance is the designated medical and ambulance provider for the Caesars Superdome and the New Orleans Saints. All medical personnel are equipped with proper PPE.

First Aid locations are as follows:

• Champions Square
  • Near Opening Act – (504) 587-3650
• Plaza Level
  • Section 134 – (504) 587-8919
• Loge Level
  • Section 235 – (504) 587-8928
  • Section 277 – (504) 587-8929
• Terrace Level
  • Section 527 – (504) 587-8959
  • Section 557 – (504) 587-8958

If you are in the stadium and begin to feel ill, you should find help immediately. The stadium's onsite medical team will be fully prepared to treat you and provide you with personal protective equipment (PPE), if necessary. If you feel ill at any point before leaving your home or on your way to the stadium, we ask that you please be a good teammate and stay home.

Gate Opening

All gates for the Caesars Superdome open two (2) hours prior to kickoff for all ticket holders. For the fastest to access your seats, please enter at the designated gate located on your Personal Game Plan on your mobile ticket.

There are premium entrances located at the Caesars Superdome that are for certain ticket holder groups:

• Gate A Ground
  • ADA, Suite Holders, and North Club Ticket Holders
• Gate C Ground
  • ADA and Caesars Rewards Legacy Club Ticket Holders
  • All Suite Holders
• Gate G Ground
  • ADA and Signature Club Ticket Holders
  • All Suite Holders
• Gate C Plaza – East Suite & Club Entry
  • Suite Holders and all Club (Bunker, Plaza, and Loge) Ticket Holders
• Gate G Plaza – West Suite & Club Entry
  • Suite Holders and all Club (Bunker, Plaza, and Loge) Ticket Holders

For our terrace level patrons, the new atriums will be the fastest way to access your sections with our new express escalators from the plaza level to the loge level and then from the loge level to the terrace level.

Guest Services Desk

The Caesars Superdome and New Orleans Saints are committed to providing a first-class experience for all guests. The Guest Services Center is located at Gate F Plaza Level. Guest Services Desks can be found at the following locations:

• Gates A, C, E, F, G, & H on the Plaza Level
• Gates A, C, E & G on the Loge Level
• Gates A, C, E & G on the Lower Suite Level
• Gates C & G on the Upper Suite Level
• Gates A, C, E & G on the Lower Terrace Level
• Gates C & G on the Upper Terrace Level

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Caesars Superdome. Click here to view the locations of Guest Services Desks by level.

Guests with Disabilities Information

The Caesars Superdome provides accommodations for persons with disabilities. For more information, please visit our Guests with Disabilities page or contact the Saints Box Office at 504-731-1700. Please note that accessible seating accommodations are available on a first-come, first-serve basis.

Lost and Found

Lost and Found items may be turned in at any Guest Services Desk on any level or may be brought to the Guest Relations Center, located at Gate F Plaza Level. After the event has concluded, guests can submit a lost claim by scanning the QR code at any Guest Services Desk or the Guest Relations Center. Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

Lost Children or Companions

In an effort to decrease the possibility of separation, we encourage fans to enroll in our "If Lost Program" at the Guest Relations Center (Gate F - Plaza Level). Here, wristbands will be provided. The wristbands should have the parent and/or guardian’s full name and phone number listed. Any child who becomes separated will be escorted to the Guest Relations Center at Gate F by a Team Member. Please proceed here to be reunited.

Medical Bag Entrances

Medical bags may enter through any ticketed gate.

Mobile Parking and Ticketing

The Saints have shifted to 100% mobile tickets and parking passes, delivering a safer and more convenient experience for our fans. Your mobile ticket will also provide you with your Personal Game Plan that will show you your designated entry and exit gates based on your seat location.

Prior to arrival, open your Saints app or SeatGeek app and download your tickets and parking passes at home as you'll need to present them on your mobile phone to enter a parking garage or the stadium. Loading your tickets and passes before you leave will save you time and eliminate any risk of potential slow download speeds while you're in the company of 70,000+ fellow Saints fans. Please take some time to review your Personal Game Plan before arriving at the stadium, and enter only at the designated gate shown on your ticket. This will help you familiarize yourself with new entry gates, concourses, and amenities. Please read our “Mobile 101” tutorial for detailed instructions.

Please make sure your tickets are pulled up on your phone before entering the security screening checkpoint. Each ticket can be displayed on an individual mobile phone or all tickets in your group may be presented on one mobile phone.

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Nursing Mothers Stations

Rooms for nursing mothers can be found at the following locations in the Caesars Superdome:

• Ground Level
  • Mercedes-Benz End Zone Club
• Plaza Level
  • Section 109/111
  • Section 117/119
  • Section 137/139
  • Section 145/147
• Loge Level
  • Section 215/217
  • Section 269/271
• Lower Terrace Level
  • Section 511/513
  • Section 521/523
  • Section 539/541
  • Section 548/551
• Upper Terrace Level
  • Section 614
  • Section 640

Parking Information

There are a limited number of parking spots in the five (5) main garages (Tundra Garage 1, Tacoma Garage 2, Camry Garage 5, Rav4 Garage 6, and Champions Garage) that are available for Season Ticket Holders only and have been sold in advance of game day.

• Limited spaces are available in Lot 3 for purchase on a first come, first served basis on Saints game days.
• Parking for RVs, buses, and limos is available in Lot 3 on a first-come, first-serve basis.
• ADA Parking is located in ADA East and West Parking Lots (located on Sugar Bowl Drive) for pre-purchased passes only.

Please note that the parking garages have a clearance of 6 feet, 6 inches.

Patron Conduct

Legends Global Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Caesars Superdome team member.

The following behaviors or activities are causes for eviction from the Caesars Superdome:

• Failing to comply with stadium policies
• Use of profanity or unacceptable language of any type
• Possession of illegal or unauthorized items
• Inappropriate or offensive attire
• Public intoxication
• Entering or attempting to enter any restricted areas
• Fighting or instigating a physical or verbal altercation
• Verbally abusing, threatening, or intimidating other patrons or building employees
• Throwing objects of any type
• Possession of stolen or counterfeit tickets
• Possession of any unauthorized banners or signs
• Attempted resale of tickets
• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

Any other conduct deemed inappropriate by Building Management will also result in eviction.

Pet Relief Station

A designated animal relief area is in the SW corner of the exterior plaza concourse.

Phone Charging Stations

To ensure all guests are able to recharge their mobile devices for free during events at the Caesars Superdome, the New Orleans Saints have partnered with Entergy and ChargeFUZE to provide 10 locations around the stadium at the following locations:

Plaza Level

• Gate D Plaza Atrium
• Gate E Plaza Atrium
• Gate H Plaza Atrium

Loge Level

• Gate D: Entergy Quarter
• Gate F near Elevators 11 & 12
• Gate F near Elevators 16 & 17

Lower Terrace Level

• Section 523
• Section 531
• Section 551

Upper Terrace Level

• Section 642

Prohibited Items

The following items are prohibited in the Caesars Superdome:

• Animals (with the exception of service dogs)
• Backpacks/knapsacks
• Banners (large or in poor taste)
• Containers of any kind
• Contraband
• Coolers
• Drones
• Fireworks
• Glass
• Glitter
• Helium Balloons
• Laptops
• Large/oversized bags. Maximum bag size is 12" x 6" x 12". All bags must be clear. READ THE FULL CLEAR BAG POLICY HERE.
• Laser pointers
• Noisemakers
• Outside food and drink
• Projectiles
• Selfie Sticks
• Sticks, bats, poles, clubs
• Stickers
• Vapes
• Video and audio recording devices
• Whistles
• Weapons
• Any other item(s) deemed unacceptable by the New Orleans Saints and Building Management

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

Ramps

Ramps at Gate A and Gate E are available for patron vertical transportation that have access from the Plaza Level (100 Level) to the Lower Terrace Level (450/500 Level).

Re-Entry Policy

A patron may not leave the extended perimeter of the Caesars Superdome expecting to gain re-admittance.

Restrooms

The Caesars Superdome has women's restrooms and men's restrooms conveniently located throughout the stadium. Facilities for persons with disabilities are provided at all restrooms.

There are 11 unisex restrooms located throughout the stadium:

Loge Level:

• Gate A Connector Near Section 201
• Gate E Connector Near Section 243

Lower Suite Level:

• Across from Suite 318
• Across from Suite 322
• Across from Suite 362
• Across from Suite 374

Upper Suite Level:

• Across from Suite 409
• Across from Suite 424
• Across from Suite 434
• Across from Suite 441
• Across from Suite 456

Please click here to view the locations of restrooms by level.

Ride Share

The Caesars Superdome offers convenient rideshare drop-off and pick-up locations near the Stadium and Arena.

Rideshare Zone Location

The designated rideshare zone is located on Poydras Street between the intersection of Loyola Avenue and Carondelet Street.

Pathway from the Rideshare Drop-Off

• Calling Your Rideshare: The rideshare zone is geo-fenced. All rideshare drop-offs must occur within this designated zone. You can only be dropped off at this location
• From the Drop-Off: After being dropped off, proceed west (lake bound) along the sidewalk for about 3 blocks toward the stadium and Champions Square.
• Follow Signs: Along the way, follow the clearly marked signs labeled "To the Stadium & Arena" for guidance to the Stadium and Arena.

Pathway to the Rideshare Pickup

• From the Entrance: After the event, exit the building through the main entrances. Once outside, proceed east (river bound) along the sidewalk on Poydras Street.
• Follow Signs: Follow the signs labeled "Rideshare Pickup" to navigate towards the designated area.
• Designated Pickup Area: The sidewalk will lead you to the rideshare pickup zone. Look for marking to the loading zone for easy identification.
• Calling Your Rideshare: The rideshare pickup area is geo-fenced. You can only request a rideshare pickup once you arrive at the rideshare zone.

Saints 50/50 Raffle

For all New Orleans Saints home and away games, Saints 50/50 Raffle tickets can be purchased online at https://www.neworleanssaints.com/community/5050 or via the Saints Mobile App. For each regular season home game, purchases can also be made in-person at the Caesars Superdome directly from a raffle seller. One lucky fan will win half of the jackpot while the charitable portion will benefit a designated non-profit organization or charitable cause. Ticket prices are: 5 for $10, 25 for $25, 75 for $50, 300 for $100, & 900 for $250

*Please note that the 50/50 Raffle is geofenced to the state of Louisiana. Purchases made from mobile devices, tablets, or computers outside of the state of Louisiana are not allowed.*

Saints App

Enhance your game day experience with the official Saints Mobile App! Access your Saints mobile tickets and parking passes, get real-time stats and breaking news, help us light up the dome, and much more on your Apple, Android, or Windows device.

Saints Memorabilia

Authentic autographed memorabilia will be auctioned off every home game via the Saints App. Memorabilia will include full size helmets, mini helmets, jerseys, footballs and framed pictures. The on-site in the Caesars Superdome can be found inside the Saints Pro Shop at Gate H Plaza Atrium.

Saints Newsletter

Signup for the New Orleans Saints Insider Newsletter can be found here. Get the latest headlines, breaking news, ticket offers, fan contests and more straight to your inbox!

Saints Pro Shop

Shop the latest collection of official team gear at the Saints Pro Shop.

• Gate A Ground Location
  • The Gate A Ground Team Store will be operational under the following plan:
    • The Team Store at Gate A Ground will open from the exterior of the stadium 4 hours prior to kickoff. All guests must go through security screening to access the store.
    • Once regular doors open (2 hours before kickoff), all guests must access the team store from the interior of the building once they complete security screening and their game day ticket is scanned.
  • At kickoff, the team store will be accessible for any ticket holder with access to Gate A ground from kickoff until one hour post-game.
• Gate H Plaza Atrium
  • Access from inside the stadium and through our Outdoor Plaza Concourse.
  • Gameday Hours of Operation:
    • Opens 2 hours prior to kickoff and closes 1 hour post-game.
• Section 536 – Lower Terrace Level
  • Access from inside the stadium
    • Opens 2 hours prior to kickoff and closes at the end of the game.

Satellite locations are open at gate opening and close at the end of the game:

• Exterior Concourse
  • Champions Square, Gates B Exterior & Gate D Exterior
• Plaza Level Kiosks
  • Gates B & D
• Loge Level Kiosks
  • Gates A & E
  • Mini Store in Claiborne Club Lounge – Glass Room
• Terrace Level Kiosks
  • Section 515

On non-game days, the Saints Pro Shop located at Gate A Ground is open the following days and times:

• Monday – Friday: 10am-5pm
• Saturday: 10am-3pm
• Sunday: Closed

Scalping

Louisiana state law prohibits the resale of event tickets at higher than resale value. Additionally, the New Orleans City ordinances prohibit any unauthorized sales in downtown New Orleans. This includes the sale of tickets on the Caesars Superdome property by anyone other than the New Orleans Saints or Caesars Superdome. These rules will be enforced for the protection of patrons from the sale of stolen, counterfeit, or otherwise illegal tickets.

Stadium Security

We are dedicated to ensuring the safety and security of all guests at the Caesars Superdome. The visible security measures at the Caesars Superdome include the presence of uniformed police officers, the use of specially trained hazard detection canines, and bag and security screenings at all entrances.

Walkthrough security detection screening, OpenGate, is now in place to expedite guest entry. OpenGate™ is a Groundbreaking Weapons Detection System designed for the automatic screening of people.

DO NOT REMOVE:

• Belts, coins, wallets, glasses case, keys, watches, phones or jewelry

PLEASE REMOVE:

• Cameras

Security checkpoints are located at:

• Gate A exterior ramps
• Champions Square North and South Entrance
• Tundra Garage 1 corner ramp
• Tacoma Garage 2 corner ramp
• Gate E at the top of the stairs from Girod Street
• Camry Garage 5 corner ramp
• Rav4 Garage 6 corner ramp

Sensory Bags and Room Locations

During Saints games, guests may check out KultureCity Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-canceling headphones, and other resources during the event. Sensory bags are located at the Guest Relations Center located at Gate F Plaza Level. Please be advised you will need a Photo I.D. to check out a sensory bag.

Kulture City sensory rooms are located at:

• Gate A Loge Level Connector
• Claiborne Market – Glass Room

Smoking Policy

The Caesars Superdome is a smoke free stadium including interior and exterior concourses, seating areas, suites, and club areas. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on the Caesars Superdome property without prior, written authorization from Venue Management.

Strollers

Strollers are allowed into the Caesars Superdome. Strollers must be able to break down and safely stored underneath your seat. Strollers cannot be left unattended, impede walkways or block the sightlines of other patrons. If you wish to check in a stroller, please proceed to Gate C on the Plaza Level.

Stairs

Stairwells have been added to the Caesars Superdome and will serve as a primary mode of vertical transportation for patrons. The stairs are located at Gates B, D, F, and H and access from the Plaza Level to the Upper Terrace Level.

Suites

Offering the very best in first-class amenities, Saints Luxury Suites are the perfect place to do business, impress clients, and entertain family and friends. For more information on Saints Annual Suites and single game suites, please visit our suite website, call (504) 593-4970, or email premiumseating@saints.nfl.com.

Ticket Office – Saints

New Orleans Saints Ticket Office: (504) 731-1700

• Monday-Friday: 8 a.m.-6 p.m.
• Saturday: 8:30 a.m.-1 p.m. (Only open on Saturdays before home game on Sunday)

Wheelchairs

The Caesars Superdome has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at Gate C on the Plaza Level.

The Caesars Superdome does provide escort personnel for patrons using wheelchairs inside the stadium. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3990 or ada@caesarssuperdome.com.