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Saints Fan Gameday Playbook | Health and Safety Tips for the Mercedes-Benz Superdome

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It's a new day for the Caesars Superdome!

As we welcome you back to a reimagined Caesars Superdome, which has been thoughtfully redesigned to more efficiently and seamlessly elevate your gameday, every Saints fan will experience the venue in a new way. From your entry gate, to concessions, amenities, and the path to your seats.

To ensure an enjoyable experience, we encourage you to refer to your Personal Game Plan and review the following important updates below so you are ready for gameday:

  • Please review your Personal Game Plan on your mobile ticket before arriving at the stadium. This will help you familiarize yourself with new entry gates, concourses, and amenities.
  • Open your Saints or SeatGeek app to view your mobile tickets, and scroll down to view your Personal Game Plan. Please only enter at the designated gate noted on your ticket as this is the fastest path to and from your seats.
  • Maps have been placed on the Outdoor Plaza Concourse to find your designated entry gate. To view online click here.
  • Circumnavigation on the interior of the building is no longer available on all levels. However, you are still able to navigate the full exterior of the Caesars Superdome and move freely in and out of the stadium. Only enter at the gate noted on your ticket and use this ability as this is the fastest way to get to your seats.
  • Open your mobile ticket and scroll down to your Personal Game Plan to review your exit Game Plan. It is the fastest way out the door once the game is over. Upon completion of the game, follow the signs directing you to the stairway or escalator closest to your seats to get down to the plaza level and out the building. Once outside, follow the newly added exit signs that will direct you to your destination.

While half of the stadium upgrades are available for fans this year, we have one more year of construction to go. We know that construction can be disruptive, but we have redesigned the stadium to elevate your experience in the Caesars Superdome for years to come. We appreciate your continued cooperation as we transform the Caesars Superdome!

To expedite your entry:

  1. Add your mobile tickets and parking to your cellular device before you head to the Caesars Superdome.
  2. Open your mobile ticket to view your designated entry gate in your Personal Game Plan and use the exterior plaza to circumnavigate the building. The fastest way to your seat is to enter via your designated gate.
  3. Review the NFL's Clear Bag Policy for a smooth and seamless entry through our walkthrough security detectors.
Security

Security

We are dedicated to ensuring the safety and security of all guests at the Caesars Superdome. The visible security measures at the Caesars Superdome include the presence of uniformed police officers, using specially trained hazard detection canines, bag and security screenings at all entrances.

Walkthrough security detection screening is now in place to expedite guest entry.

DO NOT REMOVE:

  • Belts, coins, wallets, glasses case, keys, watches, or jewelry

PLEASE REMOVE:

  • Cameras or phones

Security checkpoints are located at:

  • Gate A exterior ramps
  • Champions Square North and South Entrance
  • Garage 1 corner ramp
  • Garage 2 corner ramp
  • Gate E at the top of the stairs from Girod Street
  • Garage 5 corner ramp
  • Garage 6 corner ramp
Champions Square Tailgate

Champions Square Tailgate

Champions Square will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff.

Champions Square will only be available to ticketed guests. You will be screened, and your tickets scanned at our two Champions Square entrances (LaSalle St. by Dave Dixon Dr. or Sugar Bowl Dr.) on the street level before joining the Saints tailgate and accessing the full exterior of the Caesars Superdome. 

Gates at the Caesars Superdome will continue to open 2 hours before kickoff. Re-entry will not be permitted once you enter through the Champions Square entrances.

Mobile Ticketing and Parking

Mobile Ticketing and Parking

The Saints have shifted to 100% mobile tickets and parking passes, delivering a safer and more convenient experience for our fans. Your mobile ticket will also provide you with your Personal Game Plan that will show you your designated entry and exit gates based on your seat location.

Prior to arrival, open your Saints app or SeatGeek app and download your tickets and parking passes at home as you'll need it to present them on your mobile phone to enter a parking garage or stadium. Loading your tickets and passes before you leave will save you time and eliminate any risk of potential slow download speeds while you're in the company of 70,000+ fellow Saints fans. Please take some time to review your Personal Game Plan before arriving at the stadium, and enter only at the designated gate shown on your ticket. This will help you familiarize yourself with new entry gates, concourses, and amenities. Please read our “Mobile 101” tutorial for detailed instructions.

Please make sure your tickets are pulled up on your phone before entering the security screening checkpoint. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone.

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

MORE DETAILS >>
Caesars Superdome Arrivals

Caesars Superdome Arrivals

Doors will open 2 hours prior to kickoff for all guests. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our extended perimeter and the outdoor plaza concourse.

To expedite your entry:

  1. Add your mobile tickets and parking to your wallet before you head to the Caesars Superdome.
  2. Open your mobile ticket to view your designated entry gate available in your Personal Game Plan. This will be the fastest way to your seat.
  3. Use the exterior plaza to circumnavigate the building and enter only at the gate noted on your ticket.  This information, along with a map, is included on your mobile ticket as part of your Personal Game Plan.
  4. As a reminder, be sure to pull up your ticket before you head downtown.   Information on how to most efficiently exit the stadium is also included in your Game Plan.

Gate C East Premium is available exclusively for East Bunker Club, East Plaza Club, East Loge Club and all Suite Holders.

Atriums and Express Escalators

Atriums and Express Escalators

Soaring from plaza level to the 500 level, atriums located at Gate B and Gate H will welcome Saints fans to the Caesars Superdome, with a third atrium at Gate D concluding construction in 2024.  

New to the Caesars Superdome this season on the East side of the venue will be a greatly enhanced bank of escalators including:

Gate B - Northeast Corner Escalators

  • From 100 to 200
  • From 200 to 500
  • From 500 to 650

Gate H - Northwest Corner Escalators

  • From 100 to 200
  • From 200 to 500
  • From 500 to 650
Cashless Concessions and Merchandise

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Apple Pay, Google Pay, Samsung Pay, and Android Pay along with contactless EMV are acceptable forms of payment inside the Caesars Superdome.

Guests may convert their cash to a Debit Card at the following Guest Service locations throughout the Stadium:

  • Champions Square: Opening Act
  • Outdoor Plaza: Gate H Box Office
  • 100 Plaza Level: Gates A, C & G
  • 200 Loge Level: Gates A, C, E & G
  • 500 Terrace Level: Gates A, C & G

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations anywhere debit payments are accepted.

Concessions and Grab & Go Markets

Concessions and Grab & Go Markets

In partnership with the Caesars Superdome official food and facilities management team, Sodexo Live!, we have elevated the fan food and beverage experience throughout the entire facility with improved menu options and variety, including the introduction of cutting-edge technology that will dramatically increase the speed of service and quality of the food.

Additionally, new Grab & Go Markets provide hot and cold food options throughout the venue delivering cashless, self-service food options for fans.

Click here to view concessions locations in the Caesars Superdome

Saints Pro Shop

Saints Pro Shop

Shop the latest collection of official team gear at the Saints Pro Shop.

Gate H Atrium (Plaza Level)

  • Access from inside the stadium and through our Outdoor Plaza Concourse.
  • Gameday Hours of Operations: Opens 2 hours prior to kickoff and closes 1 hour post-game.

Gate A Ground Location

Starting Sunday, October 1st, the Gate A Ground Team Store will be operational under the following plan:

  • The Team Store at Gate A Ground will open with regular doors (2 hours before kickoff). It will operate as an additional entrance to the building with security screening and ticket scanning. The interior doors would be an exit only until kickoff.
  • At kickoff, the exterior doors would be closed, and the interior doors would become the entrance for any ticket holder with access to Gate A ground kickoff until the 2-minute warning in the 4th.

Satellite locations are open 2 hours prior to the game and closed after kickoff:

  • Exterior Concourse: Gates B & G
  • Plaza Level Kiosks: Gates E & G
  • Loge Level Kiosks: Gates A & E and Mini Store in Claiborne Club Lounge – Glass Room #2
  • Terrace Level Kiosks: Gates C & G
Clear Bag Policy

Clear Bag Policy

To provide a safer environment for our guests and significantly expedite fan entry into the Caesars Superdome, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.

The New Orleans Saints strongly encourage fans to not bring any type of bag. Fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

  • Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12." (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
  • An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

View the NFL Bag Policy for more information: NFL Bag Policy

Smoke Free Facility

Smoke Free Facility

The Caesars Superdome is a completely non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers, or similar products) inside of the stadium and outside of the stadium within the security perimeter at any time.

Outdoor Plaza Concourse

Outdoor Plaza Concourse

We are bringing the party outside again this season!

With the ongoing construction inside the Caesars Superdome, you are able to navigate the full exterior of the Caesars Superdome and move freely in and out of the stadium. Additional food and beverage, restrooms, and other amenities are available for your convenience at the Outdoor Plaza Concourse.

Take advantage of your ability to navigate the full exterior of the Caesars Superdome to enter your designated gate and arrive at your seat the fastest on gameday!

One reminder – once you clear security, have your ticket scanned, and enter the outdoor plaza concourse, there is no re-entry.

Premium Clubs

Premium Clubs

The Caesars Superdome is pleased to offer unrivaled luxury seating opportunities to meet the variety of needs of Saints fans. These clubs offer thoughtfully designed spaces featuring upscale food and beverage, premium views of the action, and amenities designed to elevate your game experience.

All clubs open 2 hours prior to kickoff and remain open 1 hour post-game.

Mercedes Benz End Zone Club

  • Location: Ground Level - North | Sections 154c - 104c and Field Level Suites #1 - #12

Caesars Rewards Legacy Club

  • Location: Ground Level - East | Sections 113-115

Crown Royal Signature Club

  • Location: Ground Level - West | Sections 141-143

Caesars Legends Club

  • Location: Loge Level – East

Access available to:

  • Caesars Rewards Legacy Club – Sections 113-115
  • East Plaza Club – Sections 111-112 and 116-117
  • East Loge Club – Sections 207c/304c–235c/320c
  • Suite Holders

Claiborne Club

  • Location: Loge Level – West

Access available to:

  • Crown Royal Signature Club – Sections 141-143
  • West Plaza Club – Sections 139-140 and 144-145
  • West Loge Club – Sections 249c/328c–277c/344c
  • Suite Holders

St. Charles Club Room

As we make way for the West Club Room - Champions Club (Coming in 2024), the St. Charles Club Lounge offers comparable amenities including premium food and beverage, TVs, premium restrooms, and more. 

  • Location: Outdoor Plaza Concourse – Gate H

Access available to:

  • Crown Royal Signature Club – Sections 141-143
  • West Plaza Club – Sections 139-140 and 144-145
  • West Loge Club – Sections 249c/328c–277c/344c
  • Suite Holders

The new club rooms are easily accessible for club guests and will be located near their previous locations. Click here to view a map of where your club is located

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Fan Code of Conduct

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

  • Behavior that is unruly, disruptive, or illegal in nature
  • Intoxication or other signs of alcohol impairment that results in irresponsible behavior
  • Foul or abusive language or obscene gestures
  • Interference with the progress of the game (including throwing objects onto the field)
  • Failing to follow instructions of Law Enforcement, Guest Services, and Security Personnel
  • Verbal or physical harassment of all fans
  • Unreasonably obstructing the view of other patrons
  • Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault
  • Any conduct deemed inappropriate or dangerous to fans, participants or team members
  • Conduct that results in damage to the stadium or other personal property

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

Violations of the Fan Code of Conduct will result in the revocation of parking privileges.

The National Football League, Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

Send text to 69050 with keyword NOLA (space) followed by your ISSUE and LOCATION or contact the closest law enforcement officer. The information will be relayed to stadium security.

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Fan Health Promise

All ticketholders must agree that neither they, nor any of their guests, will attend the game if they have tested positive for COVID-19 within 10 days prior to the game, or any of the following is true on the game date:

  • Within the prior 10 days, they have been exposed to someone who has tested positive for COVID-19, or are subject to a federal or local travel or quarantine advisory due to COVID-19;
  • Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms identified by the CDC) (anyone who is fully vaccinated but experiences any of the above symptoms within 48 hours before the game should nevertheless consult a healthcare provider and get tested for COVID-19 before attending).

Please note that these guidelines are subject to change should CDC guidance change.

COVID-19 WARNING:

YOU MUST FOLLOW ALL FACILITY POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE FACILITY AND ON FACILITY GROUNDS.