Saints Fan Gameday Playbook | Health and Safety Tips for the Mercedes-Benz Superdome

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Welcome to Caesars Superdome, Saints Fans!

We've worked closely with local & state officials, Ochsner Health and ASM Global to develop a comprehensive health and safety plan, which is outlined below. Please read this page in its entirety to ensure you're ready for game day.

Hand Sanitizers

Hand Sanitizers

Touch free hand sanitizer locations will be placed throughout the stadium near concession locations, entrances to restrooms, walkways into seating sections, restrooms and guest services locations.

Champions Square and Exterior Activities

Champions Square and Exterior Activities

Champions Square will be open for pre-game festivities based on current local health & safety guidelines. It will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kick off. Concessions and merchandise sales in Champions Square will be cashless. There will be a Customer Service location in Champions Square where fans can exchange cash for debit cards if needed. [See the Cashless Concessions & Merchandise section for more information].

Mobile Parking and Tickets

Mobile Parking and Tickets

The Saints have shifted to 100% mobile tickets and parking passes. This transition began in 2020 and the Saints mobile ticketing experience was ranked #1 in the NFL. Mobile Ticketing will create a safer and more convenient experience for our fans. Prior to entering a parking garage or the stadium, you'll need to present your parking pass or tickets on your mobile phone, using either the Saints app or the SeatGeek app. Please read our "Mobile 101" tutorial for detailed instructions.

Please make sure your tickets are pulled up on your phone prior to entering the security screening check point. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone. If you need assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A Ground and Gates B and F on the Plaza Level.

Gate Entry and Vertical Transportation

Gate Entry and Vertical Transportation

To ensure a smooth entry, your recommended entry gate will be listed on your mobile tickets. This will be the fastest way to your seat, reduce your wait time and ensure everyone gets to their seat before kickoff.

The interior ramps at Gates C and G have been removed in order to prepare for future upgrades to our entryways and concourses. Please use the stairway or escalator closest to your entry gate in order to access the upper levels of the stadium.

Cashless Concessions and Merchandise

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within Caesars Superdome.

Guests may convert their cash to a Visa Card by at the following Guest Service locations throughout the Stadium:

  • Champions Square: Opening Act
  • 100 Plaza Level: Gates A, C & G
  • 200 Loge Level: Gates A, C & G
  • 500 Terrace Level: Gates A, C & G

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

Concession Updates

Concession Updates

The health and safety of our employees and fans is a priority for the New Orleans Saints and the Caesars Superdome. The below updates have been made to the concession areas in the Caesars Superdome:

  • A customer facing barrier will be erected to minimized customer/patron interactions.
  • Hand sanitizers will be at every POS location for patron use.
Merchandise Updates

Merchandise Updates

Retail locations will be available on all levels of the Caesars Superdome, along with a new feature – the in-venue mobile shop! Fans will be able to order through the Saints Mobile App and pick up at various locations for a convenient shopping experience to purchase their favorite gear without or missing a minute of the action.

Clear Bag Policy

Clear Bag Policy

The New Orleans Saints strongly encourage fans to not bring any type of bag. Fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
  • An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
Smoke Free Facility

Smoke Free Facility

Designated smoking gates located exterior of the plaza level will be eliminated for the 2021 New Orleans Saints season in order to reduce unnecessary gathering.

Staff Safety

Staff Safety

To ensure a safe environment for fans, all team and stadium personnel will follow the below protocols when interacting with fans:

  • Will exercise good hand hygiene at all times.
  • Be courteous at all times and strive to keep conversations short.
  • Do not physically interact with fans. No handshakes, "high fives", fist pumps, etc.

When working in an area that includes high touch points, ensure this area is regularly tended to with disinfectants. These locations include the following:

  • Charging stations
  • Concession stands/condiment areas
  • Door Handles
  • Guest Services desk
  • Escalator Rails
  • Elevator Buttons
  • Restrooms
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Fan Health Promise

All ticketholders must agree that neither they, nor any of their guests, will not attend the game if they have tested positive for COVID-19 within 14 days prior to the game, or, unless they are fully vaccinated for COVID-19 (as defined by the CDC), any of the following is true on the game date:

  • Within the prior 14 days, they have been exposed to someone who has tested positive for COVID-19, or are subject to a federal or local travel or quarantine advisory due to COVID-19;
  • Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms identified by the CDC) (anyone who is fully vaccinated but experiences any of the above symptoms within 48 hours before the game should nevertheless consult a healthcare provider and get tested for COVID-19 before attending).
  • Please note: According to the CDC, older adults and people of any age with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All guests should evaluate their risk in determining whether to attend a game.

COVID-19 WARNING

YOU MUST FOLLOW ALL FACILITY POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE FACILITY AND ON FACILITY GROUNDS.

AN INHERENT RISK OF EXPOSURE TO COVID-19 AND ITS VARIANTS EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT. COVID-19 IS AN EXTREMELY DANGEROUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. WHILE PEOPLE OF ALL AGES AND HEALTH CONDITIONS HAVE BEEN ADVERSELY AFFECTED BY COVID-19, CERTAIN PEOPLE HAVE BEEN IDENTIFIED BY PUBLIC HEALTH AUTHORITIES AS HAVING GREATER RISK BASED ON AGE AND/OR UNDERLYING MEDICAL CONDITIONS.

NO PRECAUTIONS CAN COMPLETELY ELIMINATE THE RISK OF COVID-19. BY ENTERING THE FACILITY, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19 AND ITS VARIANTS.