Saints Fan Gameday Playbook | Health and Safety Tips for the Mercedes-Benz Superdome

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Welcome to Caesars Superdome, Saints Fans!

We've worked closely with local & state officials, Ochsner Health and ASM Global to develop a comprehensive health and safety plan, which is outlined below. Please read this page in its entirety to ensure you're ready for game day.

Champions Square

Champions Square

Champions Square will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff. Concessions and merchandise sales in Champions Square will be cashless. There will be a Customer Service location in Champions Square where fans can exchange cash for debit cards if needed.

Due to the ongoing renovation, Champions Square will only be available to ticketed guests. You will now be screened, and your tickets scanned at our two Champions Square entrances (LaSalle St. by Dave Dixon Dr. or Sugar Bowl Dr.) on the street level.

Once you enter Champions Square, you are now in the action and are able to navigate the full exterior of the Caesars Superdome, 360°. As a reminder, gates at the Caesars Superdome will continue to open 2 hours before kickoff and re-entry will not be permitted once you enter through the Champions Square entrances.

Mobile Parking and Tickets

Mobile Parking and Tickets

The Saints have shifted to 100% mobile tickets and parking passes. This will create a safer and more convenient experience for our fans. Your mobile ticket will also provide you with your personal Game Plan detailing where to enter and exit the building based on your seat location.

Prior to coming to the game, we ask that you open your Saints app or SeatGeek app and download your tickets and parking passes at home as you'll need it to present your parking pass or tickets on your mobile phone to enter a parking garage or stadium. Please read our "Mobile 101" tutorial for detailed instructions. Loading your tickets and passes before you leave will save you time and eliminate any risk of potential slow download speeds once you arrive.

Please make sure your tickets are pulled up on your phone prior to entering the security screening check point. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone.

If you need assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A ground or one of our auxiliary ticket resolution locations near all ticket scanning locations.

Caesars Superdome Arrivals

Caesars Superdome Arrivals

Doors will open 2 hours prior to kickoff for all patrons. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our new extended perimeter. New this season will be the addition of new security checkpoints and the outdoor plaza concourse. Because of this new outdoor plaza, security checkpoints will be setup at new various entry points to screen fans. These checkpoints will be clearly marked and significant wayfinding signage will be in place to help guide you through this new procedure. Security checkpoints are located at: Gate A exterior ramps, Garage 1 corner ramp, Gate C at the top of the Champions Square steps, Garage 2 corner ramp, Gate E at the top of the stairs from Girod Street, Garage 5 corner ramp, Gate G at the top of the garage stairs, and Garage 6 corner ramp.

To ensure a smooth entry, open your mobile ticket to view your entry gate and scroll down to see your personal Game Plan including a map to your seats. This will be the fastest way to your seat, reduce your wait time, and ensure everyone gets to their seat before kickoff. As a reminder, be sure to pull up you ticket before you head downtown.   Information on how to most efficiently exit the stadium is also included in your Game Plan.

PLEASE USE THE EXTERIOR PLAZA TO CIRCUMNAVIGATE THE BUILDING AND ENTER ONLY AT THE GATE NOTED ON YOUR TICKET. This information, along with a map, is included on your mobile ticket as part of your personal Game Plan.

Vertical Transportation

Vertical Transportation

The interior ramps at Gates C and G have been removed in order to prepare for future upgrades to our entryways and concourses. Interior ramps at Gates A and E are available to travel from the 100 level to the 500 level. For a more seamless entry and exit on gameday, open your mobile ticket and scroll to your personalized Game Plan designed to get you to your seats from outside the building and out the stadium at the end of the game. PLEASE ENTER ONLY AT THE GATE NOTED ON YOUR TICKET. Please follow the signs directing you to the stairway or escalator closest to your entry gate in order to access the upper levels and make sure you don't miss any of the action!

Cashless Concessions and Merchandise

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within Caesars Superdome. Apple Pay, Google Pay, Samsung Pay and Android Pay along with contactless EMV are acceptable forms of payment inside the Caesars Superdome.

Guests may convert their cash to a Visa Card by at the following Guest Service locations throughout the Stadium:

  • Champions Square: Opening Act
  • Outdoor Plaza: Gates D, F, and H Box Offices
  • 100 Plaza Level: Gates A, C & G
  • 200 Loge Level: Gates A, C, E, & G
  • 500 Terrace Level: Gates A, C & G

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations anywhere debit payments are accepted.

Concession Updates

Concession Updates

New to the Caesars Superdome this year will be our outdoor plaza concourse, giving you the opportunity to access more food and beverage options and to avoid the lines inside. As a reminder, the Caesars Superdome is a cashless operation, only credit or debit cards will be accepted.

Click here to view concessions locations in the Caesars Superdome

Merchandise Updates

Merchandise Updates

Retail locations will be available on all levels of the Caesars Superdome, along with new locations located outside. Saints Pop Up Pro Shop locations are conveniently located at Champions Square, Opening Act, and near Gates D & G in the Outdoor Plaza Concourse. Click here to view a map of Saints Pop Up Pro Shop locations outside.

Fans also have the option to order through the Saints Mobile App and pick up at various locations for a convenient shopping experience to purchase their favorite gear without or missing a minute of the action.

Please note that our Gate A ground team store will be closed on gamedays, but will be open 10 a.m. - 5 p.m. during the week and 10 a.m. - 3 p.m. on Saturday.

Clear Bag Policy

Clear Bag Policy

The New Orleans Saints strongly encourage fans to not bring any type of bag. Fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
  • An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose
Smoke Free Facility

Smoke Free Facility

The Caesars Superdome is a completely non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers or similar products) inside of the stadium and outside of the stadium within the security perimeter at any time.

Outdoor Plaza Concourse

Outdoor Plaza Concourse

We are bringing the party outside! New to this season will be the addition of our outdoor plaza concourse. With the ongoing construction inside the Caesars Superdome, you are now able to navigate the full exterior of the Caesars Superdome, 360°, and move freely in and out of the stadium to avoid the more narrow inside concourses as a result of our ongoing renovation. Additional food and beverage, restrooms and other amenities have also been stationed on the Outdoor Plaza Concourse for your convenience.

Take advantage of this new ability as walking outside and around the building to your designated gate is the fastest way to get to your seats on gameday!

One reminder – once you clear security, have your ticket scanned and enter the outdoor plaza concourse, there is no re-entry.

Bienville & St. Charles Club Rooms

Bienville & St. Charles Club Rooms

Due to ongoing renovations at the Caesars Superdome and to make way for new atrium spaces and bigger and better sideline clubs (coming in 2023), the Bienville Club Lounge and the St. Charles Club Lounge have been temporarily relocated to the north side of the outdoor plaza concourse. The new Bienville Club Lounge will be located near Gate B and the St. Charles Club Lounge will be located near Gate H. Both club rooms will be open 2 hours prior to kickoff, through one hour post-game.

All club ticket holders will have the same access and similar amenities in these new club rooms as they have had before, such as premium food and beverage, TVs, premium restrooms, and more.

The new club rooms are easily accessible for club guests and will be located near their previous locations. Click here to view a map of where your club is located

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Fan Code of Conduct

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

  • Behavior that is unruly, disruptive, or illegal in nature
  • Intoxication or other signs of alcohol impairment that results in irresponsible behavior
  • Foul or abusive language or obscene gestures
  • Interference with the progress of the game (including throwing objects onto the field)
  • Failing to follow instructions of Law Enforcement, Guest Services, and Security Personnel
  • Verbal or physical harassment of all fans
  • Unreasonably obstructing the view of other patrons
  • Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault
  • Any conduct deemed inappropriate or dangerous to fans, participants or team members
  • Conduct that results in damage to the stadium or other personal property

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

Violations of the Fan Code of Conduct will result in the revocation of parking privileges.

The National Football League, Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

Send text to 69050 with keyword NOLA (space) followed by your ISSUE and LOCATION or contact the closest law enforcement officer. The information will be relayed to stadium security.

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Fan Health Promise

All ticketholders must agree that neither they, nor any of their guests, will attend the game if they have tested positive for COVID-19 within 10 days prior to the game, or any of the following is true on the game date:

  • Within the prior 10 days, they have been exposed to someone who has tested positive for COVID-19, or are subject to a federal or local travel or quarantine advisory due to COVID-19;
  • Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms identified by the CDC) (anyone who is fully vaccinated but experiences any of the above symptoms within 48 hours before the game should nevertheless consult a healthcare provider and get tested for COVID-19 before attending).

Please note that these guidelines are subject to change should CDC guidance change.

COVID-19 WARNING:

YOU MUST FOLLOW ALL FACILITY POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE FACILITY AND ON FACILITY GROUNDS.