A to Z FAN GUIDE

The Caesars Superdome is home to the New Orleans Saints, one of the most exciting NFL teams in the nation. This A-Z guide was developed to provide you with the information you need to have a safe and enjoyable game day experience. If you don't find what you're looking for in this guide, you may visit Guest Services booths around the stadium or you can contact a Saints ticket representative at (504) 731-1700.

Accessible Drop-Off/Pick-Up Area

There is an accessible and convenient drop-off/pick-up area located on the north side of Caesars Superdome on Poydras Street and the Taxi Cab Lane, providing direct access to Gate A Ground, our dedicated ADA entrance.

Address Change

To protect accounts, any change of address must be submitted to the New Orleans Saints Ticket Office in writing and signed by the holder of the season ticket account. Any change of address on business accounts must be submitted on company stationery and signed by the appropriate company official. Please include the account number and daytime telephone number.

Address for Caesars Superdome

Caesars Superdome

1500 Sugar Bowl Drive

New Orleans, LA 70112

http://www.caesarssuperdome.com/

Address Ochsner Sports Performance Center

New Orleans Saints

5800 Airline Drive

Metairie, LA 70003

504-733-0255

https://www.neworleanssaints.com/

Alcoholic Beverages

Fans 21 years of age and older may only purchase two (2) alcoholic beverages per person per transaction. Serving sizes may not exceed 25 ounces for beer, 6 ounces for wine, and 2 ounces for distilled spirits. All alcohol sales will be discontinued at the end of the third quarter.

Animals/Service Animals

Animals are prohibited in the Caesars Superdome, except for service animals assisting ADA patrons. All service animals outlined by the Americans with Disabilities Act (ADA) are allowed access to the Caesars Superdome. A link for the approved service animals can be found here.

Audio Amplification

Auxiliary hearing devices (phonic ear) receiving a direct FM audio feed from the P.A. system are available to hearing-impaired patrons. These devices are available through the Guest Relations Center located Gate F Plaza Level. A valid driver's license or state I.D. is required to check out the device. Please contact the event coordinator for assistance.

Baby Changing Stations

Baby Changing Stations are available in restrooms at the following locations:

Plaza Level:

• Section 101 (Men's & Women's)
• Section 111 (Men's & Women's)
• Section 117 (Men's & Women's)
• Section 127 (Men's & Women's)
• Section 155 (Men's & Women's)

Loge Level:

• Section 207 (Men's & Women's)
• Section 217 (Men's & Women's)
• Section 227 (Men's & Women's)
• Section 251 (Unisex Restroom)

300-Suite Level:

• Across from Suite 365 (Unisex Restroom)
• Across from Suite 373 (Unisex Restroom)

400-Suite Level:

• Across from Suite 423 (Unisex Restroom)
• Across from Suite 431 (Unisex Restroom)
• Across from Suite 434 (Unisex Restroom)
• Across from Suite 442 (Unisex Restroom)
• Across from Suite 456 (Unisex Restroom)

Terrace Level:

• Section 503 (Men's and Women's)
• Section 513 (Men's and Women's)
• Section 521 (Men's and Women's)
• Section 534 (Unisex Restroom)
• Section 559 (Men's and Women's)

Please click here to view baby changing station locations by level.

Bag Policy

To provide a safer environment for our guests and significantly expedite fan entry into the Caesars Superdome, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.

The New Orleans Saints strongly encourage fans to not bring any type of bag. Fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

• Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12." (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
• An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

View the NFL Bag Policy for more information: NFL Bag Policy

Banners and Signs

As a rule, banners are prohibited for most events. Banners may be allowed, at the discretion of the New Orleans Saints, as long as they meet the following conditions:

• Banners cannot be in poor taste or offensive
• Banners cannot obstruct the view of any patron/fan
• Banners cannot obstruct any stadium signage or other necessary markings
• Banners cannot present a safety hazard
• Banners of a commercial nature are not permitted without specific permission of the stadium management or the event producer (New Orleans Saints)
• Banners do not mock or criticize either team
• Banners do not violate NFL policies
• The New Orleans Saints and the Caesars Superdome reserve the right to remove any signs or banners on game day.

Bike Zone presented by Chevron

The Saints and Chevron are offering free, convenient, and protected bike parking across the street from the Girod entrance to Champions Square, in the corner of Parking Lot 3. Click here to view the location and plan your route by taking a look at the protected bike lanes throughout the city: https://neworlns.co/NOLABikeLanes

Box Office Operations

Gate A Ground Level Box Office will be used to service box office and ticketing needs. It is now located on the west side of the gate! This location will open 3 hours prior to kickoff and will close at the start of halftime.

The New Orleans Saints will also have five (5) ticket resolution locations located along the extended perimeter at LaSalle St. Entrance to Champions Square, Sugar Bowl Dr. Entrance to Champions Square, Gate A, Gate G, and Garage 5. These locations will be open 2 hours prior to kickoff and will close at the start of halftime.

Please note that Will Call will be located at the Gate A Ground Box Office location only.

Camera/Video Equipment

For New Orleans Saints games, hand-held cameras are permitted for non-commercial use. Camera lenses cannot exceed 6 inches. Video cameras are prohibited by league rules.

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Apple Pay, Google Pay, Samsung Pay, and Android Pay along with contactless EMV are acceptable forms of payment inside the Caesars Superdome.

Guests may convert their cash to a Debit Card at the following Guest Service locations throughout the Stadium:

• Champions Square: Opening Act
• Outdoor Plaza: Gate H Box Office
• 100 Plaza Level: Gates A, C & G
• 200 Loge Level: Gates A, C, E & G
• 500 Terrace Level: Gates A, C & G

Debit Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations anywhere debit payments are accepted.

Caesars Superdome - Arrival

Doors will open 2 hours prior to kickoff for all guests. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our extended perimeter and the outdoor plaza concourse.

To expedite your entry:

1. Add your mobile tickets and parking to your wallet before you head to the Caesars Superdome.
2. Open your mobile ticket to view your designated entry gate available in your Personal Game Plan. This will be the fastest way to your seat.
3. Use the exterior plaza to circumnavigate the building and enter only at the gate noted on your ticket. This information, along with a map, is included on your mobile ticket as part of your Personal Game Plan.
4. As a reminder, be sure to pull up your ticket before you head downtown.  Information on how to most efficiently exit the stadium is also included in your Game Plan.

Gate C East Premium is available exclusively for East Bunker Club, East Plaza Club, East Loge Club and all Suite Holders.

Champions Square Tailgate

Champions Square will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff.

Champions Square will only be available to ticketed guests. You will be screened, and your tickets scanned at our two Champions Square entrances (LaSalle St. by Dave Dixon Dr. or Sugar Bowl Dr.) on the street level before joining the Saints tailgate and accessing the full exterior of the Caesars Superdome. 

Gates at the Caesars Superdome will continue to open 2 hours before kickoff. Re-entry will not be permitted once you enter through the Champions Square entrances.

Children Ticket Policy

Children under 2 years of age do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required.

Club Lounges

The Caesars Superdome is pleased to offer unrivaled luxury seating opportunities to meet the variety of needs of Saints fans. These clubs offer thoughtfully designed spaces featuring upscale food and beverage, premium views of the action, and amenities designed to elevate your game experience.

The Caesars Superdome has three (3) Club Lounges located on the Ground Level: Caesars Rewards Legacy Club, Crown Royal Signature Club, and Mercedes-Benz End Zone Club.

The Caesars Superdome also has two (2) Club Lounges located on the Loge Level: Caesars Legends Club (East Sideline) for all suite holders and East Club ticket holders (Bunker, Plaza, and Loge) and Claiborne Club Lounge (SW Corner) for all suite holders and West Club (Bunker, Plaza, and Loge) ticket holders.

All club lounges open 2 hours prior to kickoff and remain open 1 hour post-game.

Mercedes Benz End Zone Club

• Location: Ground Level - North
• Access available to: Sections 154c - 104c and Field Level Suites #1 - #12

Caesars Rewards Legacy Club

• Location: Ground Level - East
• Access available to: Sections 113-115

Crown Royal Signature Club

• Location: Ground Level - West
• Access available to: Sections 141-14

Caesars Legends Club

• Location: Loge Level – East

Access available to:

• Caesars Rewards Legacy Club – Sections 113-115
• East Plaza Club – Sections 111-112 and 116-117
• East Loge Club – Sections 207c/304c–235c/320c
• Suite Holders

Claiborne Club

• Location: Loge Level – West

Access available to:

• Crown Royal Signature Club – Sections 141-143
• West Plaza Club – Sections 139-140 and 144-145
• West Loge Club –  Sections 249c/328c–277c/344c
• Suite Holders

St. Charles Club Room

As we make way for the West Club Room - Champions Club (Coming in 2024), the St. Charles Club Lounge offers comparable amenities including premium food and beverage, TVs, premium restrooms, and more. 

• Location: Outdoor Plaza Concourse – Gate H

Access available to:

• Crown Royal Signature Club – Sections 141-143
• West Plaza Club – Sections 139-140 and 144-145
• West Loge Club – Sections 249c/328c–277c/344c
• Suite Holders

Click here to view a map of where your club is located.

As a reminder, the new west sideline club, the Champions Club, is coming in 2024 that will feature a much larger footprint, updated seating, lounge spaces, and a dedicated entry gate.

Companion Seating

Due to limited availability, one companion in an adjacent seat may accompany each persons with disabilities. In some sections, the companion seat may be a folding chair to accommodate that particular location. For more information on companion seating, please visit our Guests with Disabilities page.

Complaints

We strive to make sure all fans have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services Kiosk or send a text to 69050 with the keyword NOLA followed by the issue and location.

Concessions and Grab & Go Markets

In partnership with the Caesars Superdome official food and facilities management team, Sodexo Live!, we have elevated the fan food and beverage experience throughout the entire facility with improved menu options and variety, including the introduction of cutting-edge technology that will dramatically increase the speed of service and quality of the food.

Additionally, new Grab & Go Markets provide hot and cold food options throughout the venue delivering cashless, self-service food options for fans.

Bayou Kitchen & Market

Serving double stack cheeseburgers, chicken tenders, Tony Chachere's jambalaya, sandwiches, salads, snacks, cold beverages. Tony Chachere's seasoning is a feature in many of our items in the market.

Locations:

• Plaza Level at Sections 104, *113, 153
• Loge Level in the Northwest Atrium
• Sections *515 and 559

Beau Coup Barbeque

Featuring house-smoked pulled pork and beef brisket burnt end sandwiches, chicken wings artfully paired with delectable sauces, and locally sourced breads.

Location:

• Plaza Level Section 117

Big Freezy

Serving the NOLA classic frozen Daiquiri, frozen Irish Coffee, and soft serve ice cream.

Locations:

• Plaza Level Section 111
• Loge Level Section 228

Crescent City Sausage

Serving alligator sausage, jumbo footlong hotdogs, vegan sausages on locally sourced buns.

Locations:

• Loge Level Section 228
• Terrace Level Section 514

Bienville Burger Bar

Double cheeseburgers, Patton's sausage cheeseburgers, vegan burgers, and fries.

Location:

• Loge Level Section 227

Delta Roost

Serving grilled and fried chicken sandwiches, and chicken and biscuits.

Location:

• Loge Level Section 228

504 Eats

Serving Cajun meat pies, Tony's Chachere's jambalaya, ultimate nachos plus other fan favorites.

Locations:

• Plaza Level Section 119
• Terrace level Section 518

Dressed or Not

NOLA style PoBoy sandwiches Cochon du Lait, fried shrimp, and vegetarian wild mushroom styles.

Locations:

• Loge Level Section 217
• Terrace Level 513

Magnolia Mezze

Traditional Gyros, chicken shawarma, and Greek salad style wraps.

Location:

• Loge Level Section 217

Mercado Tortillas

Boom Boom Shrimp, Steak and Chipotle, Chicken Street Tacos featuring Tabasco.

Locations:

• Plaza Level Section 112
• Terrace Level Section 519

Parish Pizza & Provisions

Serving Little Caesars Super Slice pepperoni or cheese pizza, signature crawfish bread, garlic parmesan wings, sandwiches, salads, snacks, cold beverages.

Locations:

• Plaza Level Section *115
• Loge Level in the *Northeast Atrium and *Section 219
• Terrace Level Sections 503 and *515

*Select locations of Bayou Kitchen & Market and Parish Pizza & Provisions feature Mashgin, image recognition technology making checkout even faster. No more juggling items trying to find barcodes or searching through menus for something that doesn't scan. With Mashgin, just place their items onto the surface, pay, and go.

Additionally, access to more food and beverages is available at our Outdoor Plaza Concourse.

Designated Driver

The New Orleans Saints and Bud Light have teamed up to create the "Good Sport Designated Driver Program." If a patron needs assistance or would like to volunteer as a designated driver and receive a complimentary soft drink, they may go to any Guest Services Location on the Plaza, Loge, or Terrace level to sign up or receive assistance.

Directions to the Caesars Superdome

Caesars Superdome is located at 1500 Sugar Bowl Drive, New Orleans, LA 70112. Below are directions to the five major garages for game day.

Garage 1 Directions

East:

• Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn second right on Poydras St. (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.
• Eastbound Poydras St. - right lane only can turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction into garage.
• Eastbound Poydras St. - middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.

West:

• Take I-10 East to the Poydras St. Exit, (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.

South:

• Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Caesars Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.

Garage 2 Directions

East:

• Take I-10 West to Exit 235B, - Canal St /Caesars Superdome. Turn right onto Cleveland Ave. Turn right onto Elk Pl. (Elk Pl becomes Loyola Ave.) turn right onto Girod St. follow traffic police direction to garage.

West:

• Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., turn left on Howard Ave., turn left on LeRouge St., turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.

South:

• Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O'Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Garage 5 Directions

East:

• Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., cross Poydras St. (one block) to Cypress St. turn right onto W. Stadium Dr, follow traffic police direction to garage.

West:

• Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.

South:

• Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O'Keefe Ave., turn left on Julia St., turn right on Loyola Ave., turn left on Girod St., follow traffic police direction to garage.

Garage 6 Directions

East:

• Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., cross Poydras St. (one block) to Cypress St. turn left onto W. Stadium Dr, follow traffic police direction to garage.
• Eastbound Poydras St. - right lane only can turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction into garage.
• Eastbound Poydras St. - middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.

West:

• Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes of traffic and follow 90/Superdome signage to the Caesars Superdome Exit, turn left on W. Stadium Dr., follow traffic police direction to garage.

South:

• Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Caesars Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction to garage.

Champions Garage Directions

East:

• Take I-10 West to Exit 235B, - Canal St /Caesars Superdome. Turn right onto Cleveland Ave. Turn right onto Elk Pl. (Elk Pl becomes Loyola Ave.) turn right onto Girod St. follow traffic police direction to garage.

West:

• Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., left on Howard Ave., left on LeRouge St., right on Dave Dixon Dr./Girod St. and follow traffic police direction to garage.

South:

• Take Bus. 90/Westbank Expressway to Mississippi River Bridge, exit at O'Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Elevators

There are six (8) passenger elevators conveniently located throughout the Superdome. Elevators are located in close proximity to the entry doors at Gates B, C, F, & H. Public elevators are prioritized for persons with disabilities.

Be aware that certain elevators can be held at any time to transport coaches, media, & team executives. Elevators will be held exclusively for ADA patrons from the 2 minutes warning until 15 minutes following the conclusion of the game except for Elevators 11, 16, and 17 (Coaches, Press, and Saints Executives).

It is highly recommended that the stairs be utilized for vertical transportation when possible.

Emergency Exits

In the event of an emergency, please remain calm and WALK to the nearest exits, located at several points throughout the building. Please refer to the Caesars Superdome map for exact locations.

Escalators

Escalators are located around the Caesars Superdome for patrons.

Gate A Escalators access:

• Ground Level to the Mezzanine Level
• Mezzanine Level to the Plaza Level
• Plaza Level to the Loge Level
• Loge Level to the Lower Suite Level
• Lower Suite Level to the Lower Terrace Level

Gate B Escalators access:

• Plaza Level to the Loge Level
• Loge Level to the Lower Terrace Level
• Lower Terrace Level to the Upper Terrace Level
• *These escalators do not access the Lower Suite Level (300 Suites) or the Upper Suite Level (400 Suites).

Gate C Escalators access:

• Plaza Level to the Loge Level
• Loge Level to the Lower Suite Level
• Lower Suite Level to the Upper Suite Level
• *These escalators do not access the Lower Terrace Level or the Upper Terrace Level.

Gate E Escalators access:

• Plaza Level to the Loge Level
• Loge Level to the Lower Suite Level
• Lower Suite Level to the Lower Terrace Level

Gate G Escalators access:

• Plaza Level to the Loge Level
• Loge Level to the Lower Suite Level
• Lower Suite Level to the Upper Suite Level
• Upper Suite Level to the Lower Terrace Level
• Lower Terrace Level to the Upper Terrace Level

Gate H escalators access:

• Plaza Level to the Loge Level
• Loge Level to the Lower Terrace Level
• Lower Terrace Level to the Upper Terrace Level
• *These escalators do not access the Lower Suite Level (300 Suites) or the Upper Suite Level (400 Suites).

Fan Code of Conduct

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

• Behavior that is unruly, disruptive, threatening or illegal in nature.
• Intoxication or other signs of alcohol or substance impairment.
• Interference with the progress of the game (including throwing objects onto the field).
• Failing to follow instructions of law enforcement, guest services, and security personnel.
• Verbal or physical harassment of all fans.
• Unreasonably obstructing the view of other patrons.
• Offensive language, obscene gestures, language or clothing, to include the use of such language, or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
• Any conduct deemed inappropriate or dangerous to fans, participants, officials or stadium staff.
• Conduct that results in damage to the stadium or other personal property.
• If a fan violates the Fan Code of Conduct and fails to identify themselves to stadium staff, the fan is subject to penalty, including being barred. The ticket holder of record may be subject to disciplinary measures including ticket suspension.

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

Violations of the Fan Code of Conduct will result in the revocation of parking privileges.

The National Football League, Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

Send text to 69050 with keyword NOLA [space] followed by your ISSUE and LOCATION or contact the closest law enforcement officer. The information will be relayed to stadium security.

First Aid Locations

Acadian Ambulance is the designated medical and ambulance provider for the Caesars Superdome and the New Orleans Saints. All medical personnel are equipped with proper PPE.

The locations for First Aid are as follows:

Champions Square

• (504) 587-3650

Plaza Level

• Section 134 – (504) 587-8919

Loge Level

• Section 277 – (504) 587-8929

Terrace Level

• Section 536 – (504) 587-8959
• Section 577 – (504) 587-8958

If you are in the stadium and begin to feel ill, you should find help immediately. The stadium's onsite medical team will be fully prepared to treat you and provide you with personal protective equipment (PPE), if necessary. If you feel ill at any point before leaving or on your way to the stadium, we ask that you please be a good teammate and stay home.

Gate Opening

Gate A Ground opens three (3) hours prior to kickoff for those in suites – Field, 300-Level and 400-Level.

Gates open two (2) hours prior to kickoff for all ticket holders. All gates for the Caesars Superdome are used at this time. Gate C – East Premium on the Plaza Level will be available to only Suite Holders and East Club (Bunker, Plaza, and Loge) Ticket holders.

Guest Services Desk

The Caesars Superdome and New Orleans Saints are committed to providing a first-class experience for all guests. The Guest Services Center is located at Gate F Plaza Level. Guest Services Desks can be found at the following locations:

• Gates A, C, E, F, & G on the Plaza Level
• Gates A, C, E & G on the Loge Level
• Gates A, C, E & G on the Lower Suite Level
• Gates C & G on the Upper Suite Level
• Gates A, C, E & G on the Lower Terrace Level
• Gates C & G on the Upper Terrace Level

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Caesars Superdome. Click here to view the locations of Guest Services Desks by level.

Guests with Disabilities Information (ADA)

Caesars Superdome provides accommodations for persons with disabilities. For more information, please visit our Guests with Disabilities page or contact the Saints Box Office at 504-731-1700. Please note that accessible seating accommodations are on a first-come, first-serve basis.

Persons with disabilities may pick up an elevator pass for themselves and one guest at the Saints Ticket Office at Gate A on the Ground Level. This pass allows access to Elevator 3 closest to Gate A Ground Level and the Gate A Escalators.

Lost and Found

Lost and Found items may be turned in at any Guest Services Desk on any level or may be brought to the Guest Relations Center, located at Gate F Plaza Level. After the event has concluded, guests can also inquire about lost items by filling out the Lost and Found Form here. Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

Lost Children or Companions

In an effort to decrease the possibility of separation, all parents are encouraged to sign up their children for the "If Lost Program" at the Guest Relations Center at Gate F on the 100 Level. After enrolling, children will receive a wristband which is to contain the full name and phone number of the child's parent or guardian. This information is to help assist staff in reuniting the children with their parent(s) or guardian(s). Children who become separated will be escorted to the Guest Relations Center at Gate F by a Team Member. Please proceed here to be reunited.

Medical Bag Entrances

Medical bags may enter through any ticketed gate.

Mobile Parking and Ticketing

The Saints have shifted to 100% mobile tickets and parking passes, delivering a safer and more convenient experience for our fans. Your mobile ticket will also provide you with your Personal Game Plan that will show you your designated entry and exit gates based on your seat location.

Prior to arrival, open your Saints app or SeatGeek app and download your tickets and parking passes at home as you'll need it to present them on your mobile phone to enter a parking garage or stadium. Loading your tickets and passes before you leave will save you time and eliminate any risk of potential slow download speeds while you're in the company of 70,000+ fellow Saints fans. Please take some time to review your Personal Game Plan before arriving at the stadium, and enter only at the designated gate shown on your ticket. This will help you familiarize yourself with new entry gates, concourses, and amenities. Please read our “Mobile 101” tutorial for detailed instructions.

Please make sure your tickets are pulled up on your phone before entering the security screening checkpoint. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone.

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Nursing Mothers Stations

Rooms for nursing mothers can be found at the following locations in the Caesars Superdome:

• Ground Level – Mercedes-Benz End Zone Club
• Plaza Level – Section 109/111 and 117/119
• Loge Level – Section 215/217
• Lower Terrace Level – Section 511/513, 521/523, and 535
• Upper Terrace Level – Section 614

Outdoor Plaza Concourse

We are bringing the party outside again this season!

With the ongoing construction inside the Caesars Superdome, you are able to navigate the full exterior of the Caesars Superdome and move freely in and out of the stadium. Additional food and beverage, restrooms, and other amenities are available for your convenience at the Outdoor Plaza Concourse.

Take advantage of your ability to navigate the full exterior of the Caesars Superdome to enter your designated gate and arrive at your seat the fastest on gameday!

One reminder – once you clear security, have your ticket scanned, and enter the outdoor plaza concourse, there is no re-entry.

Parking Information

There are a limited number of parking spots in all the five (5) main garages (Garage 1, 2, 5, 6, and Champions Square) that are available for Season Ticket Holders only.

• Garage 1A, Lot 3 and Champions Garage are available for purchase on a first come-first served basis on Saints game days.
• ADA Parking is located in ADA East and West Parking Lots (located on Sugar Bowl Drive) and on Level 1 of Garage 1A.

Parking R.V.s/Buses/Limos

Parking for RVs, buses, and limos is available in Lot 3 on a first-come, first-serve basis.

Patron Conduct

ASM Global Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Caesars Superdome team member.

The following behaviors or activities are causes for eviction from Caesars Superdome:

• Failing to comply with stadium policies
• Use of profanity or unacceptable language of any type
• Possession of illegal or unauthorized items
• Inappropriate or offensive attire
• Public intoxication
• Entering or attempting to enter any restricted areas
• Fighting or instigating a physical or verbal altercation
• Verbally abusing, threatening, or intimidating other patrons or building employees
• Throwing objects of any type
• Possession of stolen or counterfeit tickets
• Possession of any unauthorized banners or signs
• Attempted resale of tickets
• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

Any other conduct deemed inappropriate by Building Management will also result in eviction.

Pet Relief Station

A designated service animal relief area is located in the SW corner of the exterior plaza concourse.

Prohibited Items

The following items are prohibited in Caesars Superdome:

• Animals (with the exception of service dogs)
• Backpacks/knapsacks
• Banners (large or in poor taste)
• Clubs
• Containers of any kind
• Contraband
• Drones
• Fanny packs
• Fireworks
• Glass
• Glitter
• Helium Balloons
• Large/oversized bags. Maximum bag size is 12"" x 6"" x 12"". All bags must be clear. READ THE FULL CLEAR BAG POLICY HERE.
• Laser pointers
• Noisemakers
• Outside food and drink
• Poles
• Projectiles
• Selfie Sticks
• Sticks, bats, poles, clubs
• Stickers
• Video and audio recording devices
• Whistles
• Weapons
• Any other item(s) deemed unacceptable by Saints and Building Management

Mobile lockers for non-regulation sized bag storage are available in the Chevron Bike Zone, located in the corner of Parking Lot 3 across from the Girod entrance to Champions Square.

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

Ramps

Due to the Caesars Superdome renovations, changes have been made to the ramp system. The ramps at Gate C and Gate G are no longer available for patron vertical transportation.

However, the ramps at Gate A and Gate E are available for patron vertical transportation that have access from the Plaza Level (100 Level) to the Lower Terrace Level (450/500 Level).

Relocations

The Saints and Caesars Superdome strive to make all games inclusive for all patrons. To accommodate those patrons in wheelchairs or limited mobility patrons without the specific ticket for such seats, their ticket, along with a companion ticket, may be exchanged for the proper seating area at the Saints Box Office located at Gate A Ground on the north side of the stadium prior to entering the stadium.

**These seats are limited in number and are available on a first-come, first-serve basis.

Re-Entry Policy

A patron may not leave Caesars Superdome expecting to gain re-admittance.

Restrooms

The Caesars Superdome has 50 women's restrooms and 52 men's restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

There are 9 unisex restrooms located throughout the stadium:

Loge Level:

• Gate A Connector Near Section 201
• Section 251

300-Suite Level:

• Across from Suite 318
• Across from Suite 322

400-Suite Level:

• Across from Suite 409
• Across from Suite 424
• Across from Suite 434
• Across from Suite 441
• Across from Suite 456

Lower Terrace Level:

• Section 534

Please click here to view the locations of restrooms by level.

Saints 50/50 Raffle

Saints 50/50 Raffle tickets can be purchased online at https://www.neworleanssaints.com/community/5050 or via the Saints Mobile App. For each home game, half of the net proceeds collected from the raffle will benefit a designated charitable organization or cause, while one lucky fan will win the remaining half of those proceeds. Ticket prices are: 3 for $5, 10 for 10 for $10, or 80 for $20.

*Please note that the 50/50 Raffle is geofenced to the state of Louisiana. Purchases made from mobile devices, tablets, or computers outside of the state of Louisiana are not allowed.*

Saints App

Enhance your game day experience with the official Saints Mobile App! Access your Saints mobile tickets and parking passes, get real-time stats and breaking news, help us light up the dome, and much more on your Apple, Android, or Windows device.

Saints Memorabilia

Authentic autographed memorabilia will be auctioned off every home game via the Saints App. Memorabilia will include full size helmets, mini helmets, jerseys, footballs and framed pictures. The on-site auctions in Caesars Superdome can be found at the following locations:

• Plaza Level – Gate E
• Loge Level – Gate G

Saints Newsletter

Signup for the New Orleans Saints Newsletter can be found here. Get the latest headlines, breaking news, ticket offers, fan contests and more straight to your inbox!

Saints Pro Shop

Shop the latest collection of official team gear at the Saints Pro Shop.

Gate H Atrium (Plaza Level)

Access from inside the stadium and through our Outdoor Plaza Concourse.

Gameday Hours of Operations:

• Opens 2 hours prior to kickoff and closes 1 hour post-game.

Gate A Ground Location

Starting Sunday, October 1st, the Gate A Ground Team Store will be operational under the following plan:

• The Team Store at Gate A Ground will open with regular doors (2 hours before kickoff). It will operate as an additional entrance to the building with security screening and ticket scanning. The interior doors would be an exit only until kickoff.
• At kickoff, the exterior doors would be closed, and the interior doors would become the entrance for any ticket holder with access to Gate A ground kickoff until the 2-minute warning in the 4th. 

Satellite locations are open 2 hours prior to the game and closed after kickoff.

• Exterior Concourse: Gates B & G
• Plaza Level Kiosks: Gates E & G
• Loge Level Kiosks: Gates A & E and Mini Store in Claiborne Club Lounge – Glass Room #2
• Terrace Level Kiosks: Gates C & G

On non-game days, the Saints Pro Shop located at Gate A Ground is open the following days and times:

• Monday – Friday: 10am-5pm
• Saturday: 10am-3pm
• Sunday: Closed

Scalping

Louisiana state law prohibits the resale of event tickets at higher than resale value. Additionally, the New Orleans City ordinances prohibit any unauthorized sales in downtown New Orleans. This includes the sale of tickets on Caesars Superdome property by anyone other than the New Orleans Saints or Caesars Superdome. These rules will be enforced for the protection of fans from the sale of stolen, counterfeit, or otherwise illegal tickets.

Security

We are dedicated to ensuring the safety and security of all guests at the Caesars Superdome. The visible security measures at the Caesars Superdome include the presence of uniformed police officers, using specially trained hazard detection canines, bag and security screenings at all entrances.

Walkthrough security detection screening is now in place to expedite guest entry. 

DO NOT REMOVE:

• Belts, coins, wallets, glasses case, keys, watches, or jewelry

PLEASE REMOVE:

• Cameras or phones

Security checkpoints are located at:

• Gate A exterior ramps
• Champions Square North and South Entrance
• Garage 1 corner ramp
• Garage 2 corner ramp
• Gate E at the top of the stairs from Girod Street
• Garage 5 corner ramp
• Garage 6 corner ramp

Sensory Bags and Locations

During Saints games, guests may check out Kulture City Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-canceling headphones, and other resources during the event. Sensory bags are located at the Guest Service Center located at Gate F Plaza Level. Please be advised you will need a Photo I.D. to check out a sensory bag.

Smoking Policy

Designated smoking gates located exterior of the plaza level have been eliminated for the 2023 New Orleans Saints season.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Caesars Superdome property without prior, written authorization from Venue Management.

Stairs

Eight (8) stairwells have been added to Caesars Superdome and will be serves as a primary mode of vertical transportation for fans. It is highly recommended that the stairs be utilized for vertical transportation when possible. The stairs are located at the following locations around Caesars Superdome:

• Gate B – access from Plaza Level to the Upper Terrace Level
• Gate D – access from the Plaza Level to the Lower Terrace Level
• Gate F – access from the Plaza Level to the Lower Terrace Level
• Gate H – access from the Plaza Level to the Upper Terrace Level

Suites

Offering the very best in first-class amenities, Saints Luxury Suites are the perfect place to do business, impress clients, and entertain family and friends. For more information on Saints Annual Suites and Single game suites, please call (504) 593-4973 or email premiumseating@saints.nfl.com.

Tickets for Persons with Disabilities

Should a season ticket holder require accessible seating for a particular game, accommodations may be made prior to that game, subject to availability. The season ticket holder of record must contact the Saints ticket office to arrange for relocation into wheelchair and companion seating. Be advised advance notice is recommended to better service specific requests. Non-season ticket holder requests that are eligible for fulfillment can be done on game day, subject to availability. For more information, please contact the New Orleans Saints Ticket Office at (504) 731-1700, tickets@saints.nfl.com.

Ticket Office – Saints

New Orleans Saints Ticket Office: (504) 731-1700

• Monday-Friday: 8 a.m.-6 p.m.
• Saturday: 8:30 a.m.-1 p.m. (Only open on Saturdays before home game on Sunday)

Visually Impaired and Hearing Impaired Seating

Seats are made available for hearing and visually impaired patrons in close proximity to the playing area. These seats are held from the general public sales allotment. Patrons requesting an interpreter must do so 30 days prior to the event and are subject to the approval of the team. For any questions, please contact the Caesars Superdome ADA Facilitator at (504) 587- 3842.

Wheelchairs

The Caesars Superdome has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate F Plaza Level.

The Caesars Superdome does provide escort personnel for patrons using wheelchairs inside the stadium. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3842 or ada@asmneworleans.com.