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New Orleans Saints Season Ticket Terms and Conditions
A. The holder of the season tickets is the name or company that appears on the first line of the account identification card. Example:
Attn: John Smith
1234 Main Street
New Orleans, LA 70123
(Company is the ticket holder)
Mr. John Smith
c/o XYZ Company
1234 Main Street
New Orleans, LA 70123
(The individual is the ticket holder)
Any changes made to a season ticket account can be made only by the season ticket holder of record. In the case of a company, the individual's name appearing on the second line of the identification card will be deemed to be the company's designated representative for the account. Proper identification will be required. These transactions include, but are not limited to: change of address, seat additions or deletions, lost or stolen ticket matters, and seat location changes. Request to Transfer season tickets will be handled on a case by case basis, subject to the transfer policies and procedures. Should a Request to Transfer be approved, all rights and privileges associated with being a season ticket holder will be transferred. Please note that a purported transfer by any other means is not valid and will not be honored, and the Saints reserve the right to cancel the account.
B. The ticket and all season tickets are revocable licenses. The Saints reserve the right to revoke such licenses, in their sole discretion, at any time and for any reason. The purchase of season tickets is on a per-season basis only and does not entitle purchaser to renewal in a subsequent year. The Saints may cancel an account for reasons including, but not limited to:
- Stadium construction and/or reconfiguration of seating areas
- Changes in Saints season ticket policies
- Failure to meet payment deadlines
- Drunkenness or disorderly behavior
- Scalping or improper resale of tickets
- Habitual misconduct
- Season ticket holder disputes
- Club relocation
C. Payments for season tickets must be in the form of cash, check, Saints-approved third party payment processor, or credit card (Visa, MasterCard, American Express, or Discover). Payments must be received by the Saints no later than the due date listed on the invoice. NO EXCEPTIONS. Any account not renewed by the date listed will forfeit the rights to the seats on the account. Once seats have been reassigned to another account, it will not be possible to retrieve them. All season sales are final after the 2nd invoice due date. No refunds, seat relocations, or exchanges will be issued after that point.
If tickets are stolen, the season ticket holder must present an official police report with a request to reissue. Further, each season ticket account is subject to the following fees: $8 per account handling fee and $100 for NSF checks.
D. When the Saints host a Wild Card, Divisional Playoff, or Conference Championship Game, season ticket holders will be offered the opportunity to buy playoff tickets for each season ticket they own (same seating locations). Season ticket holders must purchase the complete playoff package or opt-in to the Pay As We Play program in order to retain their seating location for the postseason. Any balance remaining from unplayed games can be transferred to next year's season ticket balance, if renewed. Season ticket holder requests are filled before playoff tickets go on sale to the general public.
E. The season ticket holder agrees to release the Saints from any liability related to ticketing, including but not limited to, lost, stolen, duplicate, damaged, or misplaced tickets; relocation of seats in a new stadium or in a modified Mercedes-Benz Superdome; or the number of games included within any Saints season ticket package. Further, should the Saints, for any reason, not play their home games in the Mercedes-Benz Superdome, the season ticket holder expressly agrees not to institute legal proceedings against the Saints, and that the Saints have no legal liability therefore. In the event of a cancellation or relocation of any game as a result of an Act of God, a strike or other labor disturbance, damages to or destruction of the seats or stadium, or for any other reason whatsoever, the season ticket holder's sole remedy shall be to seek a refund of the ticket price of the game(s) so canceled or relocated.
F. Notwithstanding anything to the contrary contained in this document, should a Court of proper jurisdiction declare that the Release herein is invalid or inapplicable for any reason or that the Saints are in default with respect to its obligations arising out of or in connection with the Season Ticket Package and its terms and conditions, the Saints liability to the season ticket holder shall not exceed an amount equal to the cost of the season tickets. It is expressly understood that the season ticket holder waives the right to seek damages and injunctive relief sought in connection with the obligations arising out of or in connection with the Season Ticket Package and its terms and conditions or otherwise concerning the relationship between the Saints and the season ticket holder.
G. The Saints and the season ticket holder agree to attempt in good faith to resolve all claims, disputes, and controversies of any nature arising out of or in connection with the Season Ticket Package or otherwise concerning the relationship between the Saints and the season ticket holder, whether arising in contract, tort, or otherwise (collectively "Dispute"), promptly by negotiation between their authorized executives. If any Dispute has not been resolved by negotiation as described above within sixty (60) days from the commencement of the negotiations, the parties agree that prior to attempting to resolve the Dispute by arbitration, they shall attempt to settle the Dispute by non-binding, confidential mediation in a mutually agreed upon location by a mutually acceptable mediator. If unsuccessful, the Dispute shall be submitted to and decided by arbitration under the rules of the American Arbitration Association. Venue for any arbitration proceeding shall be a reasonable location within Jefferson Parish, LA.
H. You and your belongings may be searched upon entry to the Stadium. By tendering your ticket, you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates, the stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium.
I. Please note that other guidelines and policies may also apply to your game day experience, such as the ticket-back language and the NFL's Fan Code of Conduct and other regulations as well as those of the Mercedes-Benz Superdome. Please check the Saints and Superdome websites periodically to see these regulations. They are subject to change.