Information for Persons With Disability
The Mercedes-Benz Superdome provides accommodations for persons with disabilities. We sincerely hope the information provided here and the accommodations/services on game day will make your visit to the Mercedes-Benz Superdome a favorable one.
Assistive Listening Devices
The Mercedes-Benz Superdome has been equipped with the most advanced assistive listening system (ALS). Appropriate headsets and receivers are available at no charge at either Guest Services desks or the Security Control Office. A driver’s license, credit card, or some form of identification will be required as a deposit. Guests who choose to bring their own headset and receiver may access the system on a standard FM broadcast.
The Mercedes-Benz Superdome has a designated drop-off area located at the Sugar Bowl Drive (inner street parallel to Poydras Street) entrance (Gate A, north side of the stadium). Individuals must possess a disabled parking placard or license plate to access this area. Please be aware it may be difficult to drop-off and/or pick-up patrons due to heavy traffic and congestion.
Public elevators are available for patrons with disabilities on game day. Ground access to elevators # 1, 2, 8, and 9 is available at Gate A of the Mercedes-Benz Superdome. In addition, elevators 3 and 4 running between the Plaza level and 400 level are available.
Escalators are located at Gate A, Gate C, Gate G, and Gate E in the Superdome. They connect in the Plaza, Club, Suite, and Terrace Levels, accessing the 100 through 600 levels. Gate A escalators also access the ground level.
All ushers are trained to assist patrons with disabilities during emergency evacuations.
For questions or concerns during a game, please contact the nearest Guest Services Representative (i.e., Usher, Ticket Taker, Security Staff, or Saints representative) for assistance.
Guide & Service Dogs
Animals are not allowed in the Mercedes-Benz Superdome; however, an exception is made for patrons with guide or service dogs. Patrons are responsible for the actions of, and for meeting all needs of, their guide or service dogs.
Accessible facilities are provided on all levels throughout the Mercedes-Benz Superdome. Accessible restrooms are also located on the ground level outside the Northeast and Northwest tunnels.
In accordance with the Americans with Disabilities Act, appropriate seating is available on a season ticket basis. All seating is based on availability at the time of purchase. Contact your Saints representative for location and availability.
All amenities (for example, restrooms, elevators, telephones, and water fountains) are marked with clearly visible signage and also include Braille signage.
Should a season ticket holder require accessible seating for a particular game, accommodations may be made prior to that game subject to availability. The season ticket holder of record must contact the Saints ticket office to arrange for relocation into wheelchair and companion seating. Be advised advance notice is recommended to better service specific requests. Day of game ticket exchanges are based on a first come, first served basis. For more information, please contact Katy Neville at the New Orleans Saints Ticket Office at (504) 731-1700, at Katy.Neville@saints.nfl.com, or by fax at (504) 731-1707.
Wheelchair and Companion Seating
The Mercedes-Benz Superdome provides wheelchair and companion seating with comparable sight lines throughout the bowl. Wheelchair/companion fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair/companion seating. The New Orleans Saints reserve the right to take appropriate action up to and including relocation, ejection, or season ticket revocation for wheelchair/ companion ticket fraud.
Wheelchair Dispatch Program
Patrons who are in need of a wheelchair on game day may go to the Mercedes-Benz Superdome Security Control Office on the Ground Level near Elevator 9 to borrow one for the duration of the game. A driver’s license, credit card, or some form of identification will be required as a deposit.
DAY OF GAME RELOCATION
Patrons who acquire Mercedes-Benz Superdome tickets for Saints games via secondary markets (e.g., Ticket Exchange) but who need to be relocated to a designated wheelchair/companion seating area, are required to exchange tickets day of game. Please be advised that such exchanges and relocations are subject to wheelchair/companion seat availability and are accommodated on a first-come/first-serve basis.